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SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
331 ratings and 218 comments received in the last 90 days.
22 October 2026
Excellent- Gavin was super
Response from JKC
Thank you so much....great to hear Gavin looked after you well! Niall MacFlynn - Head of Business
21 October 2026
Salesman Aaron was very helpful and made the experience less stressful for me.
Response from JKC
Delighted to hear Aaron looked after you so well! Niall MacFlynn - Head of Business
20 October 2026
Very satisfied with JKC Cars Sales. I was made very welcome from the moment I entered the showroom until leaving. The staff were very friendly, informative and helpful. They understood my requirements and suggested suitable options.
Response from JKC
So pleased to hear our team delivered such a wonderful experience....welcome to JKC! Niall MacFlynn - Head of Business
19 October 2026
Excellent friendly informative service from Colin and likewise from Patrick also.
Response from JKC
Great to hear Colin & Patrick both looked after you well! Niall MacFlynn - Head of Business
17 October 2026
JKC were exceptional throughout the process. From reception to sales to handover day, everything was handled professionally and with a personal touch.
Response from JKC
Delighted to hear everything went smoothly and the team delivered a great experience! Niall MacFlynn - Head of Business
10 October 2026
New sales team especially HH and RW were excellent and made the process easy.
Response from JKC
So pleased to hear Hollie & Ryan looked after you well....welcome to JKC! Niall MacFlynn - Head of Business
08 October 2026
Hollie listened to what I was looking for and went out of her way to accommodate test drives and follow up phone calls. Nothing was a problem, no question she couldn't answer and I never felt under pressure.
Response from JKC
Delighted to hear Hollie delivered such a superb customer experience...thank you for your lovely feedback! Niall MacFlynn - Head of Business
06 October 2026
The salesman was friendly, knowledgeable, helpful and efficient. I was kept informed about the expected delivery date and the handover of my new vehicle was well executed.
Response from JKC
Your kind & positive feedback is so much appreciated....delighted to hear that Colin looked after you so well! Niall MacFlynn - Head of Business
03 October 2026
Very professional
Response from JKC
Thank you! Niall MacFlynn - Head of Business
03 October 2026
Colin Brennan was fantastic to deal with from start to finish.
Response from JKC
Thank you for your kind words in relation to Colin...a highly valued member of our team who really knows how to deliver an excellent customer experience! Niall MacFlynn - Head of Business
02 October 2026
The service and after service I received from Holly was excellent. From the first time I went to show room to now was great.
Response from JKC
Delighted to hear Hollie looked after you so well...welcome to JKC and thank you for the business! Niall MacFlynn - Head of Business
28 September 2026
Advice and guidance provided by Gavin Duggan was outstanding
Response from JKC
Pleased to hear Gavin looked after you so well! Niall MacFlynn - Head of Business
27 September 2026
No pressure from Hollie to purchase - opportunity to test drive and consider other available car options. Very professional and easy transaction.
Response from JKC
Delighted to hear Hollie delivered such an excellent experience....thank you for choosing JKC! Niall MacFlynn - Head of Business
26 September 2026
Very happy with JKC. Staff were very attentive, very helpful and always happy to answer questions.
Response from JKC
Your kind words regarding our excellent team are so much appreciated....thank you! Niall MacFlynn - Head of Business
04 September 2026
The service I received from JKC was brilliant as always
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
03 September 2026
We felt that Colin went out of his way to help when purchasing new car. He explained everything in great detail which made it easy for us in picking X1. Would highly recommend Colin and also Ryan who was very helpful too.
Response from JKC
Delighted to hear both Colin & Ryan went above & beyond to deliver the best customer experience! Niall MacFlynn - Head of Business
03 September 2026
Friendly and efficient staff
Response from JKC
Thank you! Niall MacFlynn - Head of Business
30 August 2026
Very welcoming helpful staff who put the customer first at every stage of the process.
Response from JKC
Thank you for your kind words...delighted to hear the team delivered a customer centric experience! Niall MacFlynn - Head of Business
25 August 2026
Colin Brennan made the process very smooth. My wife and I felt valued and involved throughout, with Colin keeping in contact throughout the experience.
Response from JKC
Delighted to hear Colin delivered a 5 Star purchasing experience...welcome to JKC! Niall MacFlynn - Head of Business
23 August 2026
Everyone was very helpful and Colin was fantastic in assisting me.
Response from JKC
Thank you your kind words in relation to Colin...a man who really knows how to deliver a wonderful customer experience! Niall MacFlynn - Head of Business
20 August 2026
My experience with the sales team during my initial interest stage was fabulous with no pushy sales tactics, once I had made my mind up which car I wanted, no pressure was applied to encourage me to order the car, until I was 100% sure I was happy.
Response from JKC
Your kind & positive feedback is very much appreciated....delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
17 August 2026
Very professional and courteous.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
06 August 2026
Excellent garage to purchase from. This is now my fourth X5 from JKC. Sales man Arron Watton was polite courteous and knowledgeable re the car. Also 5* to Niall McFlynn & to his Son Patrick going through the handover.
Response from JKC
Thank you so much for your kind words. Your positive feedback and your continued loyalty to both JKC and the BMW brand is very much appreciated! Niall MacFlynn - Head of Business
29 October 2026
Very professional and informative
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
29 October 2026
Service excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
29 October 2026
JKC always are professional in every area of their business.
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
28 October 2026
They always go the xtra mile to ensure your visit is pleasant and do what you ask and give you proper updates
Response from JKC
Delighted to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
28 October 2026
Having my car serviced by JKC is always hassle free!
28 October 2026
Welcoming, warm and organised.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
28 October 2026
Service was carried out efficiently and I was informed of any issues arising.
28 October 2026
Just don't think they valet the car the same way as they used to and that was disappointing
28 October 2026
So friendly staff and always keep you informed of what there doing to your vehicle
27 October 2026
Always very helpful and pleasant
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
27 October 2026
Good communication. Easy drop off and arrangement of appointment
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
27 October 2026
The service I got from JKC was excellent. My car was in for a software update - an issue arose that was not the fault of the servicing department but they diagnosed it and proceeded with a solution without charging me. Dylan kept me well informed
Response from JKC
Delighted to hear that Dylan and the team went above & beyond to deliver the best possible service....welcome to JKC! Niall MacFlynn - Head of Business
26 October 2026
Everything was completed as discussed on the phone prior to the service
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
26 October 2026
Attentive staff, from general reception to Car reception staff.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
26 October 2026
Service advisor Zara was very helpful and updated me on delays as soon as possible. Courtesy car service very helpful too
Response from JKC
So pleased to hear Zara looked after you well throughout your visit...and kept you mobile too! Niall MacFlynn - Head of Business
25 October 2026
Because I had a nice chat with the big boss Jack !! Who iv known got the passed )40 years
Response from JKC
Great to hear you got a chance to catch up with Jack...he'd of been pleased to see you! Niall MacFlynn - Head of Business
25 October 2026
Always great service from JKC
Response from JKC
That's very kind...thank you! Niall MacFlynn - Head of Business
25 October 2026
Great fast service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
25 October 2026
Fantastic service from start to finish
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
24 October 2026
Very professional and accommodating.
Response from JKC
Thank you for your positive feedback! Niall MacFlynn - Head of Business
24 October 2026
Fantastic service, very customer focused
Response from JKC
As a customer centric business, it's lovely to receive your comment...thank you! Niall MacFlynn - Head of Business
22 October 2026
Brilliant service from car being picked up by Jason and returned .
Response from JKC
Pleased to hear Jason looked after you so well...a top man! Niall MacFlynn - Head of Business
21 October 2026
Helpful staff. Work done on vehicle explained in detail when completed. Vehicle washed and interior cleaned left immulate on vehicle return.
Response from JKC
Great to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
21 October 2026
Car in for service Good reception, kept informed on progress
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
21 October 2026
Everything was perfect from leaving my car in until collection. Just as I expected.
Response from JKC
So pleased to hear you had a perfect experience...thank you! Niall MacFlynn - Head of Business
21 October 2026
Jobdown as promised
Response from JKC
Thank you! Niall MacFlynn - Head of Business
20 October 2026
Very helpful and straightforward experience
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
20 October 2026
I was kept informed throughout the process
Response from JKC
Pleased to hear the team communicated well! Niall MacFlynn - Head of Business
19 October 2026
Helpful courteous staff, pleasant environment and the work completed quickly.
Response from JKC
Thank you for kind & positive feedback...pleased to hear it all went well! Niall MacFlynn - Head of Business
17 October 2026
Professional and friendly staff. Car was serviced within timescale and at rate quoted. Car cleaned to high standard on return.
Response from JKC
Your kind & positive feedback is so much appreciated...thank you! Niall MacFlynn - Head of Business
17 October 2026
car repaired and ready on time as promised
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
15 October 2026
Good service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
15 October 2026
I was always kept well informed about every step in the work being done to my vehicle by friendly and professional staff at JKC.
Response from JKC
Your kind & positive feedback is very much appreciated....thank you! Niall MacFlynn - Head of Business
15 October 2026
Great service and plenty of refreshments as I live far away
Response from JKC
Pleased to hear the team looked after you so well...thank you for making the journey to JKC! Niall MacFlynn - Head of Business
15 October 2026
Great helpful staff
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
14 October 2026
Very helpful, nothing is a bother , always know my car is fixed properly and don't need numerous trips to the garage
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
14 October 2026
Waited @ showroom 2.5 hours relating to warranty fault . Informed no fault found . Waited 30 mins for car to be brought back to showroom then informed leak in sunroof and car would need to be rebooked for 2 days ?? Other issues as well at time .
Response from JKC
Apologies for the miscommunication on the day of your visit. I understand our Service Team have been back in touch to arrange for the sunroof repair to be carried out ASAP...and at your convenience. Niall MacFlynn - Head of Business
14 October 2026
Did what had to be done No fuss
Response from JKC
"Do what you said you would do" - it just works every time! Niall MacFlynn - Head of Business
14 October 2026
Excellent online check-in system and friendly knowledgeable reception team there to help
Response from JKC
Great to hear our helpful team extended a warm welcome! Niall MacFlynn - Head of Business
13 October 2026
Everyone from reception to service and to a welcome from Stephen the service manager made it a very enjoyable experience.
Response from JKC
Delighted to hear Stephen and his wonderful team made you feel so welcome! Niall MacFlynn - Head of Business
13 October 2026
From start to finish i was kept informed what was being done to my car and everything was explained to me and the process was very straight forward
Response from JKC
Pleased ro hear everything went smoothly! Niall MacFlynn - Head of Business
13 October 2026
Very efficent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
12 October 2026
JKC Coleraine were very helpful from start to finish. My car failed an MOT test recently, they even took all the hassle away for me and organised and handled an MOT retest for me. This made everything so much easier and stress-free for me.
Response from JKC
At JKC, our teams pride themselves on going the extra mile to ensure you receive the best possible care - so it's lovely to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
12 October 2026
Nice to deal with and collected the m5 and returned it the same day
Response from JKC
Thank you for your kind words...delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
11 October 2026
Problem sorted, but took three visits.
Response from JKC
Sincere apologies it took three visits to have the issue resolved. I believe our Service Manager has been in touch to discuss the detail behind the repair and to offer his own personal apologies for your experience. Niall MacFlynn - Head of Business
11 October 2026
Recall and work was carried out effectively and efficiently with good communication
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
11 October 2026
Excellent customer service throughout.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
10 October 2026
Lovely staff and so well organised.
10 October 2026
Long wait time for a service and brake fluid change. Over 3 hours it took.
09 October 2026
The wife didn't receive an umbrella, as the daughter did on her recall.
08 October 2026
The service was prompt, eficient and polite.
Response from JKC
Thank you...that's great to hear! Niall MacFlynn - Head of Business
07 October 2026
Fantastic service all round from start to finish
07 October 2026
Staff are always pleasant, helpful and look after their customers with professional service at all times
07 October 2026
Seamless drop off through to pickup
07 October 2026
Staff courteous & pleasant as always but wasn't offered tea/coffee
07 October 2026
Accurate diagnosis.
06 October 2026
Even though I arrived early for my appointment it still took an hour more than expected for the repair to be completed.
05 October 2026
Jamie in service is really professional at his job.
05 October 2026
i was updated and relayed what work was required and clearly knew what the cost was
Response from JKC
Pleased to hear the team communicated well throughout your visit! Niall MacFlynn - Head of Business
05 October 2026
The staff were very professional
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
05 October 2026
Good quick service. Would prefer if my seat was put back correctly though
05 October 2026
JKC very efficient and professional in communication and support given.
04 October 2026
Excellent experience from dropping off the car until picking up, and kept informed when it was ready for collection.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
04 October 2026
Zara was very good and efficient.
Response from JKC
Delighted to hear Zara looked after you so well! Niall MacFlynn - Head of Business
03 October 2026
Promt courtious
Response from JKC
Thank you! Niall MacFlynn - Head of Business
02 October 2026
Disappointed that you didn't give visual health status on tyre and brake pads. Your invoice was very basic and I came away disappointed.
01 October 2026
Very satisfied with Costomer care made very welcome and looked after
Response from JKC
Delighted to hear the team looked after you well...welcome to JKC! Niall MacFlynn - Head of Business
01 October 2026
Excellent personal service
Response from JKC
That's great to hear....thank you! Niall MacFlynn - Head of Business
01 October 2026
Knowledgeable reliable and courteous
01 October 2026
Super efficient in every way.
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
01 October 2026
Flawless!!!
Response from JKC
Thank you! Niall MacFlynn - Head of Business
30 September 2026
Car fixed at time we ageed
Response from JKC
Pleased to hear the team completed the job on schedule! Niall MacFlynn - Head of Business
30 September 2026
Great service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
30 September 2026
Car is driving like new again
Response from JKC
That's great to hear...job done! Niall MacFlynn - Head of Business
29 September 2026
Promptly and efficiently completed by the quality, friendly and caring team at JKC.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
29 September 2026
Excellent service centre and very kniowledgeable
Response from JKC
Thank you for your kind feedback! Niall MacFlynn - Head of Business
29 September 2026
Ease of booking. Professional and pleasant booking in experience. Speedy service and return to myself. Speedy update to BMW so my reminders were cleared from screen.
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
29 September 2026
Excellent service from start to finish.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
29 September 2026
Everything went to plan and staff were courteous and helpful
Response from JKC
Pleased to hear you had a great experience! Niall MacFlynn - Head of Business
28 September 2026
Great service and support from Daniel at JKC.
Response from JKC
Pleased to hear Daniel did a great job! Niall MacFlynn - Head of Business
27 September 2026
Painless and everyone so nice!
Response from JKC
That's wonderful to hear...thank you! Niall MacFlynn - Head of Business
26 September 2026
Prompt professional service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
26 September 2026
Straightforward visit - job completed on time.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
26 September 2026
Successfully diagnosed problem and arranged for repair
Response from JKC
Pleased to hear everything went to plan! Niall MacFlynn - Head of Business
26 September 2026
Excellent as always
Response from JKC
Thank you! Niall MacFlynn - Head of Business
25 September 2026
Staff very friendly and efficient
Response from JKC
That's great to hear....thank you! Niall MacFlynn - Head of Business
25 September 2026
Dealt with Gareth Thompson who was excellent throughout. It was a significant service & financial hit which had been unforeseen. He worked at all aspects, between warranty, service, cost & arrangements showing genuine understanding & care towards me.
Response from JKC
Delighted to hear that Gareth went above and beyond to ensure that both you and your X7 were well looked after! Niall MacFlynn - Head of Business
25 September 2026
Efficient Staff
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
25 September 2026
Very friendly receptionist
Response from JKC
Thank you! Niall MacFlynn - Head of Business
24 September 2026
All staff from meet and greet to receiving my car back ??????????
Response from JKC
Delighted to hear the team looked after you so well! Niall MacFlynn - Head of Business
24 September 2026
Great service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
23 September 2026
Absolutely outstanding customer service.
Response from JKC
Thank you so much for your positive feedback! Niall MacFlynn - Head of Business
22 September 2026
Well the service was very good and the check that was done was excellent now hopefully l can get the problem sorted so very pleased to find out what l need to do
Response from JKC
Great to hear the team were able to identify the issue and provide you with the information you need to have your car repaired! Niall MacFlynn - Head of Business
22 September 2026
Efficient as always
Response from JKC
That's very kind...thank you! Niall MacFlynn - Head of Business
22 September 2026
Very pleasant staff and was kept updated throughout
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
21 September 2026
Friendly and fast service
Response from JKC
We're pleased to hear that...thank you! Niall MacFlynn - Head of Business
19 September 2026
Great service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
18 September 2026
Fast on time and efficient
Response from JKC
Pleased to hear the team did a good job! Niall MacFlynn - Head of Business
17 September 2026
Always first class service from JKC. Friendly, knowledgeable staff. I know my car is in good hands.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
17 September 2026
Good fast service
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
17 September 2026
Got 4 wheel alignment and rebalance of wheels done to eliminate higher speed vibration. Improved but not fully eliminated, limiting driving experience of approved used M340i. Health check showed significant tread depth difference on one tyre.
Response from JKC
Apologies for the ongoing vibration issue within your car. I understand our Aftersales Manager has been in touch directly to schedule a deeper investigation that will hopefully identify the source of the problem. Thank you for your continued patience! Niall MacFlynn - Head of Business
17 September 2026
Always have the best service from JKC, the staff are excellent and extremely helpful
Response from JKC
Your kind & positive feedback is so much appreciated...thank you! Niall MacFlynn - Head of Business
17 September 2026
Great Service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
17 September 2026
The process went well.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
15 September 2026
All worked as agreed
15 September 2026
Efficient & knowledgeable
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
15 September 2026
Every thing was professional
15 September 2026
Very professional staff.
Response from JKC
Thank you for your kind comment! Niall MacFlynn - Head of Business
14 September 2026
JKC Coleraine, nothing is a problem they just make it so easy.
14 September 2026
I think it could the service could have been done more quickly considering I am a Motability Scheme customer. I also believe I should have been provided with a courtesy car at no extra charge.
13 September 2026
From arranging the service appointment to completion of the work everything was handled in an efficient manner and I was kept informed throughout the process.
Response from JKC
Delighted to hear everything went smoothly...from start to finish! Niall MacFlynn - Head of Business
11 September 2026
I bought a X3 10 days ago and warnintlight came on dash and car took back to JKC and was driving a ford for 8 days. If I wanted a ford I would have bought one not a happy cookie
Response from JKC
Sincere apologies for the post sale issue with your X3 and for BMW Emergency Service not supplying you with a BMW loan car. I understand our Aftersales Manager has been in touch to discuss your feedback in more detail and to offer his personal apologies for your experience. Niall MacFlynn - Head of Business
11 September 2026
All the staff were very friendly from drop off to pick up. Efficent service & good communication throughout.
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
10 September 2026
Staff very friendly and pleasant. Kept Me updated on progress of my car and supplied me with a lovely loan car.
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
10 September 2026
The service was excellent from start to finish,I was so very pleased with everything.
Response from JKC
That's great to hear....thank you so much! Niall MacFlynn - Head of Business
09 September 2026
I was extremely happy. The problem was discussed at lengths and my car was in being sorted within days. As per usual she will returned to to me immaculate and everything is now Tickety boo!
Response from JKC
Your kind & positive feedback is very much appreciated.....thank you! Niall MacFlynn - Head of Business
09 September 2026
Excellent customer service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
09 September 2026
Polite and prompt service, always kept me updated with progress.
Response from JKC
Pleased to hear the team delivered a great experience! Niall MacFlynn - Head of Business
09 September 2026
Whole experience from beginning to end very positive.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
09 September 2026
Jkc are always steps above from friendly front of house staff to detailed video of work completed.
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
09 September 2026
Service conducted on time , friendly staff
Response from JKC
Thank you! Niall MacFlynn - Head of Business
08 September 2026
Excellent service from JKC Coleraine Should have been informed about recall years ago, bought car from BMW dealer
Response from JKC
Thank you for your positive feedback. Pleased to hear the team ensured your BMW is now up-to-date! Niall MacFlynn - Head of Business
07 September 2026
Efficient and helpful
Response from JKC
Thank you! Niall MacFlynn - Head of Business
06 September 2026
Fab service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
06 September 2026
Efficient and helpful
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
06 September 2026
First class service, love using JKC for all my service and maintenance work.
Response from JKC
And we love having you...thank you for your lovely words! Niall MacFlynn - Head of Business
05 September 2026
Very friendly from the initial call. Stress free and excellent service.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
05 September 2026
Great Service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
03 September 2026
We had been given a quote for the work prior to booking in, but on day of collection, the invoice was c.£100 more ... they replayed the initial phone call, and confirmed that the invoice was overcharged, and thankfully altered it to original figure.
02 September 2026
Quick taken on time and back quickly
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
02 September 2026
Very friendly and helpful on the phone and kept me updated throughout.
Response from JKC
Pleased to hear the team communicated well! Niall MacFlynn - Head of Business
01 September 2026
Excellent. Kept me informed at all times and car was ready on time.
01 September 2026
Excellent service, the only drawback was how expensive to repair work was.
01 September 2026
totally satisfied
01 September 2026
ALL the staff at JKC are helpful and attentive. They are also very professional in everything they do.
31 August 2026
Very impressed by all stages of the process. Particular credit should be given to Joey Hyndman for the standard of his customer care.
31 August 2026
Good service
31 August 2026
Great communication throughout with the customer and video sent of what the service involved was great to be able to visually see the car and what the service involved. Well done ??
31 August 2026
Very good service
31 August 2026
Everyone is very pleasant
31 August 2026
Excellent service
30 August 2026
Very professional
27 August 2026
Mechanic went over and above what was expected to check over my car
Response from JKC
Delighted to hear Tiarnan did a great job! Niall MacFlynn - Head of Business
27 August 2026
Receptionists kept me waiting whilst everyone else got cars back quickly, think I was forgotten about. Asked a few times and no one seemed to know. Went to service desk and my keys were sitting and handed to me. Not sure why I was kept waiting
26 August 2026
Right from booking a service until the job was completed JKC provided a first class service.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
26 August 2026
I mostly deal with BMW , all garages, aim to keep all customers happy and offer good service. Anything needed or something to discuss a staff is there to help !
Response from JKC
Pleased to hear our team at JKC looked after you so well! Niall MacFlynn - Head of Business
26 August 2026
Superb work and service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
26 August 2026
Needed an oil service, front drivers side brake backing plate, front passenger shock absorber also leaking. Part was not available. No vehicle substitute available. Wrong wheel packing plate ordered so car had to be kept overnight. No car for 24hrs.
Response from JKC
We're very sorry to receive your feedback. I understand our Service Manager has been in touch to rebook your car ASAP for the remaining work, with the provision of a courtesy car. Hope this helps! Niall MacFlynn - Head of Business
26 August 2026
Very Satisfied with the service from BMW Coleraine, priced agreed for service before lifting vehicle, sent a driver to lift the vehicle and left us with a car, returned the car when suited us.
Response from JKC
Delighted to hear our team delivered a smooth, professional service! Niall MacFlynn - Head of Business
25 August 2026
Thankyou Well done. Absolutely no issues
Response from JKC
You're very welcome...pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
25 August 2026
Professional service
24 August 2026
Great communication throughout the service and work well done.
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
24 August 2026
Very efficient and pleasant staff. Work completed in time
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
23 August 2026
For starters to finish very impressive
Response from JKC
Pleased to hear you had a great visit! Niall MacFlynn - Head of Business
23 August 2026
Everything went as planned
Response from JKC
That's great to hear! Niall MacFlynn - Head of Business
22 August 2026
I had an excellent experience at JKC BMW in Coleraine. They diagnosed the problem promptly and were able to repair my vehicle in a timely manner. I would like to mention Sean, Stephen and Zara for their help and assistance, they went above and beyond
22 August 2026
Service, communication and everything was perfect. Would have give 5*'s had the car been ready on time. Having had the car for almost 6 hrs, they still managed to overrun by 30 mins.
20 August 2026
Problem free experience, staff are courteous an professional.
Response from JKC
Thank you for your positive feedback! Niall MacFlynn - Head of Business
19 August 2026
Staff pleasant
Response from JKC
Thank you! Niall MacFlynn - Head of Business
19 August 2026
Kept well informed. Plenty of reminders about appointment. Dropped off and picked up at showroom.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
19 August 2026
Because I am completely satisfied.
Response from JKC
And that's what we just love to hear...thank you! Niall MacFlynn - Head of Business
19 August 2026
Very thorough examination. I particularly liked the accompanying video with the recorded voiceover detailing what was found and the recommendations given on how they should be fixed.
Response from JKC
Pleased to hear you found the personalised video very informative! Niall MacFlynn - Head of Business
18 August 2026
Everything was on time as promised.
Response from JKC
Pleased to hear the team delivered the job on schedule! Niall MacFlynn - Head of Business
18 August 2026
Staff helpful, courteous and pleasant.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
18 August 2026
All staff members were very pleasant and helpful. I was kept upto date on how the service was going. Very pleased with JKC
Response from JKC
Delighted to receive your kind & positive feedback...thank you for visiting JKC! Niall MacFlynn - Head of Business
18 August 2026
Always prompt service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
18 August 2026
I have been a customer of JKC for approximately 20 years. I never fail to be impressed with their level of service. Beyond excellent.
Response from JKC
Thank you so much! Your continued loyalty to both JKC and the BMW brand is greatly appreciated! Niall MacFlynn - Head of Business
17 August 2026
Very good service from JKC. I was kept well informed throughout the process, and my car was returned very clean. I was very happy with the overall service.
Response from JKC
Thank you! Your positive feedback is very much appreciated...delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
17 August 2026
Great service ??
17 August 2026
Gave me a valuation for my car and examples of the new bmw l was thinking of buying.
Response from JKC
Pleased to hear our New BMW Sales Team were on hand to progress your interest during your Service visit! Niall MacFlynn - Head of Business
17 August 2026
Centre was satisfactory , though did have wait almost 4 hours , with no phone updates , but very pleased to get starter replaced . When I have left my car for recalls before at bmw centres , the car would have been washed and goodwill voucher given .
16 August 2026
First class service
16 August 2026
Simple slow puncture at weekend - only advice was to inform insurers and have the car transported to a garage..really? 3 days and £160 to fix a puncture
16 August 2026
All was very good and very helpfull staff
12 August 2026
Pleasant reception staff who dealt with me quickly and car returned to me on time
Response from JKC
Pleased to hear the team looked after you so well! Niall MacFlynn - Head of Business
12 August 2026
Very suitable service for me
Response from JKC
That's good to hear! Niall MacFlynn - Head of Business
12 August 2026
Staff member very accommodating
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
12 August 2026
I was given the best care attention and welcome with two members of staff in Jkc garages coleraine. Natasha and Gareth nothing was a problem for them to help regards recall and two defects. One being seal on sunroof was repaired.
Response from JKC
Delighted to hear Natasha & Gareth delivered a 5 Star experience...welcome to JKC! Niall MacFlynn - Head of Business
12 August 2026
Everything was straight forward and the staff were excellent.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
11 August 2026
You can't ask for more when a courtesy car is driven to your place of work for your own car to be collected for a service, and 48 hours later your car returned - customer service 11 out of 10.
Response from JKC
Thank you so much for your kind & positive feedback...we're delighted to be of service! Niall MacFlynn - Head of Business
11 August 2026
Car collected and left back to me in work same day.
Response from JKC
Pleased to hear the team did a good job! Niall MacFlynn - Head of Business
11 August 2026
Told of the costs involved and kept updated while the work being done. From the moment we arrived (with our family dog) the welcome and customer service was exceptional and above what was expected. JKC and their staff have to be commended.
Response from JKC
Delighted to hear your extended family all enjoyed a warm welcome to JKC...and the entire team looked after you so well during your visit! Niall MacFlynn - Head of Business
11 August 2026
Very good service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
11 August 2026
Excellent communications and organised appointments very quickly to resolve the issue. Natasha was brilliant to deal with.
Response from JKC
Delighted to hear Natasha worked hard to ensure everything went smoothly during your visit! Niall MacFlynn - Head of Business
10 August 2026
Service was excellent. Engagement and enthusiasm from Jamie Graham was fantastic with excellent support for selection of suitable dates and times along with arrangement of courtesy car. Service was conducted to schedule and car returned on time.
Response from JKC
Delighted to hear that Jamie's prompt and professional approach delivered a great experience! Niall MacFlynn - Head of Business
10 August 2026
Good service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
10 August 2026
Fantastic service experience literally from the car park on drop off until I picked it up again. Gareth Thompson really looked after me and thanks also to Dylan and Stephen from the service team.
Response from JKC
So pleased to hear the three lads went above and beyond to deliver the best possible experience! Niall MacFlynn - Head of Business
10 August 2026
Top class service as always from start to finish
Response from JKC
Reassured to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
09 August 2026
All around satisfaction from the reception to the cat handed back again .
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
09 August 2026
No where is perfect
09 August 2026
Health check was detailed and explained on video
09 August 2026
Work was carried out to a high standard as expected.
05 August 2026
Service carried out exactly as expected
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
05 August 2026
The service advisor was very friendly and accommodating regarding booking a suitable time for my cars service. Leaving the car in on the day was a smooth experience. My car was returned to me nicely valleted.
Response from JKC
Delighted to hear the team looked after you so well...from start to finish! Niall MacFlynn - Head of Business
FIND JKC BMW
Address
- 1-9 Millburn Road, Coleraine, Northern Ireland, BT52 1QS
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 028 7035 5222
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
Address
- 1-9 Millburn Road, Coleraine, Northern Ireland, BT52 1QS
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 028 7035 5222
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
Address
- 1-9 Millburn Road, Coleraine, Northern Ireland, BT52 1QS
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 028 7035 5222
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
Address
- 1-9 Millburn Road, Coleraine, Northern Ireland, BT52 1QS
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 028 7035 5222
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
25 October 2026
From the minute we walked into the showroom the staff were helpful
Response from JKC
Pleased to hear you enjoyed a warm welcome and the team looked after you so well! Niall MacFlynn - Head of Business