OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
235 ratings and 141 comments received in the last 90 days.
23 May 2025
I would give a score of 4 1/2 as there is always room for improvement.
Response from JKC
We do appreciate your feedback...thank you! Niall MacFlynn - Head of Business
27 April 2025
Kept informed from the moment I placed my order, to car being delivered. Also, the only time I have received a beautiful package of flowers from car retailers. The sales member I have dealt with on both occasions has been Rees, an amazing sales rep.
Response from JKC
Your kind & positive feedback is very much appreciated, especially in regard to Rees - a key member of our team who really knows how to deliver a wonderful customer experience! Niall MacFlynn - Head of Business
24 April 2025
lovely car lovely colour everything well explained
Response from JKC
Delighted to hear everything went well and you are pleased with your New BMW! Niall MacFlynn - Head of Business
08 April 2025
Experience was good from start to finish.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
01 April 2025
Aaron at JKC was very professional in everything he did during purchase and delivery and I was more than satisfied.
Response from JKC
Delighted to hear Aaron delivered a 5 Star experience! Niall MacFlynn - Head of Business
30 March 2025
Perfect as usual
Response from JKC
That's lovely to hear...thank you for your continued business! Niall MacFlynn - Head of Business
14 June 2025
Needed engine management light sorted
Response from JKC
Pleased to hear the team had the issue resolved quickly! Niall MacFlynn - Head of Business
13 June 2025
Same as above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
13 June 2025
Seemed a good thorough check and put my mind at ease.
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
12 June 2025
Car seen quickly, repaired, checked and washed before return
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
12 June 2025
Hassle free
Response from JKC
That's exactly what we like to hear! Niall MacFlynn - Head of Business
11 June 2025
Always professional and very helpful
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
11 June 2025
Ditto
Response from JKC
Thank you! Niall MacFlynn - Head of Business
09 June 2025
JKC continues to provide the best service to me. Friendly, professional, and a pleasure to deal with. No issue is ever too much trouble for JKC!
Response from JKC
Your kind & positive feedback is very much appreciated...thank you for your continued loyalty! Niall MacFlynn - Head of Business
09 June 2025
Solved problem. My car was washed and cleaned on return.
Response from JKC
Delighted to hear the team did a great job! Niall MacFlynn - Head of Business
06 June 2025
staff were excellent
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
05 June 2025
Super
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 June 2025
Again great staff
Response from JKC
Thank you for your kind feedback! Niall MacFlynn - Head of Business
03 June 2025
Welcomed at Reception. The Owner and Head Of Business had a quick chat with me. Video of vehicle check.
Response from JKC
Great to see you again! Pleased to hear the team delivered a 5 Star Experience! Niall MacFlynn - Head of Business
02 June 2025
totally satisfied.from start to finish
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
02 June 2025
First class, nothing was a bother loan car provided.
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
02 June 2025
Jkc all ways good to deal with but not happy with the outcome off my car but it's no fault off jkc it's down to BMWs parts
Response from JKC
Apologies for the current issue with your BMW. Rest assured Gary and his Aftersales Team are working hard with BMW (UK) to ensure your car is repaired and back on the road as soon as possible. Niall MacFlynn - Head of Business
02 June 2025
See above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
31 May 2025
First class each and every time
Response from JKC
Delighted to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
30 May 2025
I have great confidence in JKC to carry out the servicing required to my car
Response from JKC
Thank you for putting your trust in us - we're always happy to look after you and your BMW! Niall MacFlynn - Head of Business
30 May 2025
Very easy process
Response from JKC
That's great to hear...and exactly how it should be - thank you! Niall MacFlynn - Head of Business
29 May 2025
Absolutely first class service. From booking the vehicle in and updates throughout from the young lady on the service desk. Couldn't honestly ask for a better service.
Response from JKC
Your kind words & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
29 May 2025
Kept updated during the service
Response from JKC
Pleased to hear the team kept you fully informed during your visit! Niall MacFlynn - Head of Business
29 May 2025
So easy, from start to finish. Efficient and polite staff. Great customer care. Fantastic loan car!
Response from JKC
Delighted to hear the team did a great job...thank you! Niall MacFlynn - Head of Business
27 May 2025
Quick and complete service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
26 May 2025
Everything was done well and car returned clean inside and out.
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
26 May 2025
My visit to get my car fixed went very smoothly.
Response from JKC
Pleased to hear everything went well! Niall MacFlynn - Head of Business
25 May 2025
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
24 May 2025
it justifys this score
Response from JKC
Your positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
24 May 2025
JKC carried out what was requested and the quality of the work performed is pleasing. Highly recommended!
Response from JKC
Thank you...it's great to hear the team delivered a 5 Star Experience! Niall MacFlynn - Head of Business
23 May 2025
Good communication and reminders, liked the video of my car and again customer service is really good
Response from JKC
Delighted to hear the team kept you fully informed and you enjoyed the personalised video! Niall MacFlynn - Head of Business
22 May 2025
Initially so shocked with the first price quoted for the repair work I didn't sleep well that night. I was told they would seek a contribution from BMW.
Response from JKC
Apologies for the initial shock! Pleased to hear BMW (UK) subsequently made a significant contribution to the repair and you are now back on the road again! Niall MacFlynn - Head of Business
22 May 2025
Very efficient
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
22 May 2025
5* from when I was first greeted at the door
Response from JKC
Thank you for your positive feedback...and welcome to JKC! Niall MacFlynn - Head of Business
21 May 2025
Jamie was excellent in his role. The person who cleaned the vehicle did an excellent job.
Response from JKC
Thank you for your kind words regarding Jamie and our valet team - your positive feedback is very much appreciated! Niall MacFlynn - Head of Business
21 May 2025
i was always kept informed about what was happening with my vehicle and the complementary wash and hoover was appreciated
Response from JKC
Pleased to hear the team looked after you and your BMW so well! Niall MacFlynn - Head of Business
21 May 2025
Watched the video explaining everything
Response from JKC
Pleased to hear you found the personalised video useful! Niall MacFlynn - Head of Business
20 May 2025
Done on time, good feedback
Response from JKC
Great to hear the team completed the work on schedule! Niall MacFlynn - Head of Business
19 May 2025
First class service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
19 May 2025
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
18 May 2025
No issues at all, everyone very helpful.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
18 May 2025
Service / attentiveness / friendliness / efficiency
Response from JKC
Pleased to hear the team delivered a great experience! Niall MacFlynn - Head of Business
16 May 2025
Personal interaction and general customer support (e.g. loan car, welcome, etc.) was good.
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
15 May 2025
Service at JKC is consistently high quality, professional with knowledgeable and welcoming staff members. Communication is excellent.
Response from JKC
Your kind words and positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
13 May 2025
Great service once again by the team, work completed to high standard, car immaculate on pick up and loan car to keep me mobile.
Response from JKC
Delighted to hear the team delivered a fantastic customer experience! Niall MacFlynn - Head of Business
13 May 2025
Quick and efficient
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
12 May 2025
Everything was done in a professional manner
Response from JKC
Pleased to hear the team looked after you well throughout your visit! Niall MacFlynn - Head of Business
12 May 2025
All work explained, easy check in check out. Professional friendly service.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
12 May 2025
From the girls greeting me at reception and offering me coffee and a soft seat to picking up my car has always been both professional and a pleasant experience.
Response from JKC
Delighted to hear the team are consistently looking after you well...thank you for your continued support! Niall MacFlynn - Head of Business
12 May 2025
Door issue was not fixed and initially I was being charged £1400 for a part in a car that is 3 1/2 years old and always been serviced by BMW. In fairness BMW agreed to pay half so this helped but still disappointed that part broke!
Response from JKC
Apologies for the recent issues with your car - which unfortunately occurred just outside warranty. I understand our Aftersales Manager has been in touch with the good news that BMW have made a goodwill contribution to the total repair, which will hopefully ease the pain! Niall MacFlynn - Head of Business
12 May 2025
The maintenance issue was handled with professionalism and the feedback in terms of the video was excellent.
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
11 May 2025
Completely satisfied
Response from JKC
Delighted to read your comment...thank you! Niall MacFlynn - Head of Business
10 May 2025
Speedy service with great communication
Response from JKC
Pleased to hear the team delivered a great service! Niall MacFlynn - Head of Business
09 May 2025
They did everything that they said that they would do, and when they said that they would do it.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
09 May 2025
Excellent service from staff
Response from JKC
Thank you! Niall MacFlynn - Head of Business
09 May 2025
Upon collection young gentleman who completed business was fully competent!
Response from JKC
Pleased to hear our Service team looked after you well! Niall MacFlynn - Head of Business
08 May 2025
Explained the scope of works and costs in advance and all was honoured
Response from JKC
Pleased to hear you had a good experience! Niall MacFlynn - Head of Business
08 May 2025
Very knowledgeable staff keeping Customer updated
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
07 May 2025
They done a health check on the car and it was a excellent video clip
Response from JKC
Pleased to hear you enjoyed the personalised video! Niall MacFlynn - Head of Business
07 May 2025
Had issues with leaking panoramic sunroof which required three attempts to get it fixed but they stuck to the job and each time was given a vehicle to drive and tried their best to give me a comfortable vehicle to suit my wife as she is very thin
Response from JKC
Apologies for the ongoing leak in your sunroof - but delighted to hear the team prevailed to get the issue resolved whilst keeping your wife mobile at all times! Niall MacFlynn - Head of Business
06 May 2025
I was given a courtesy car and they kept me informed throughout. Fast turnaround time and great customer service
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
06 May 2025
Very satisfied with the work and communications from all the team. Stephen is very helpful and knowledgeable.
Response from JKC
Pleased to hear Stephen and his excellent team provided a 5 Star Experience! Niall MacFlynn - Head of Business
06 May 2025
Completed as planned
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
06 May 2025
Very satisfied no fault found
Response from JKC
Delighted to hear everything turned out well! Niall MacFlynn - Head of Business
06 May 2025
Completely satisfied.Needed to leave the garage sharply to attend another appointment. The car was washed and ready on time.
Response from JKC
Pleased to hear the team did a great job...and had you ready to go on schedule! Niall MacFlynn - Head of Business
05 May 2025
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
05 May 2025
Good service. My only complaint is the speed of dropping off and collecting the vehicle. My wife had to wait at least 15 minutes and wasn't offered a cup of coffee. When I receive a call that my car is ready and just want to exchange keys and go.
Response from JKC
Thank you for taking my call to discuss your feedback. Apologies for the slight delay at the point of collection, which was longer than normal due to a higher volume of collections at that particular time. Pleased to hear everything regarding your visit was excellent! Niall MacFlynn - Head of Business
04 May 2025
Great dealership with friendly helpful staff
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
04 May 2025
See above!
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 May 2025
Extremely satisfied. Kept informed, very smooth process
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
04 May 2025
Unbeatable service and customer care.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
04 May 2025
Brilliant team who look after you very well
Response from JKC
That's very kind...thank you! Niall MacFlynn - Head of Business
03 May 2025
All aspects of my visit were excellent.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
02 May 2025
Quality , professionalism toward customers .
Response from JKC
Thank you! Niall MacFlynn - Head of Business
01 May 2025
Kept me informed and provided a good quality courtesy car as well as offering to pick up car if needed.
Response from JKC
Delighted to hear the team looked after you well throughout your visit! Niall MacFlynn - Head of Business
29 April 2025
Health check highlighted a small problem with my car which was efficiently dealt with.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
29 April 2025
For the same reasons
Response from JKC
Thank you! Niall MacFlynn - Head of Business
29 April 2025
The staff are friendly and informed. The service is welcoming and easy and my car has been well maintained by them.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
29 April 2025
Friendly, efficient and professional
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
28 April 2025
Very pleased.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
25 April 2025
Very easy sorted. No problems at all. First class team
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
24 April 2025
Efficient and friendly service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
24 April 2025
Great service and communication
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
24 April 2025
Very helpful and friendly
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
23 April 2025
Completely satisfied with the professionalism of all staff at JKC, BMW. Unfortunately the car hire company' Enterprise' cast a very disappointing shadow over my experience!! I think they let BMW down as wll as myself.
Response from JKC
Sincere apologies for the issues you had with Enterprise and thank you for your very kind words regarding the team at JKC who did their best to get you back on the road again ASAP! Niall MacFlynn - Head of Business
23 April 2025
Good communication, excellent customer service, staff friendly and helpful
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
23 April 2025
This would have been lower but for Steven in the service centre. Car in for a major service was broken by the mechanics and car wasn't test driven to confirm road worthiness. I was offered nothing for having two days disrupted by this.
Response from JKC
Apologies for the issue with your car post service. I understand our Aftersales Manager has been in touch to confirm the car was test driven - and that the issue was caused by faulty new part which didn't fail until the car had been collected and driven away by yourself. Thank you for your kind words regarding Stephen who did what he could to resolve the issue once we had been made aware. Niall MacFlynn - Head of Business
22 April 2025
Consistently great experience
Response from JKC
Delighted to receive your positive feedback...and thank you for your continued loyalty! Niall MacFlynn - Head of Business
21 April 2025
Called in with a problem and they fixed it that same day.
Response from JKC
Pleased to hear the team resolved your issue quickly! Niall MacFlynn - Head of Business
21 April 2025
No issues
Response from JKC
That's good to hear...thank you! Niall MacFlynn - Head of Business
19 April 2025
It's so easy from start to finish.
Response from JKC
Our teams work hard to deliver a seamless experience - so it's great to receive your comment - thank you! Niall MacFlynn - Head of Business
19 April 2025
Job done - on time! Simple as that!
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
18 April 2025
Good experience.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
16 April 2025
Good feedback on what needed to be done .
Response from JKC
Pleased to hear the team kept you fully informed during your visit! Niall MacFlynn - Head of Business
16 April 2025
Efficient
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
15 April 2025
Totally transparent and kept me updated, meet and greet girls are always friendly and more than happy to help no matter what.
Response from JKC
Delighted to hear the girls always extend a warm welcome and the team communicated well throughout your visit! Niall MacFlynn - Head of Business
15 April 2025
Quick, video of your car and cleaned the car
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
15 April 2025
Completely satisfied with JKC Coleraine Outstanding customer service!! We are telling everyone how well we were treated
Response from JKC
Delighted to receive your kind & positive feedback...thank you so much! Niall MacFlynn - Head of Business
15 April 2025
Looked after by Dillon and Stephen. Nothings ever too much trouble for these members of the team. Great communication
Response from JKC
Thank you...really pleased to hear Dylan & Stephen delivered a 5 Star experience! Niall MacFlynn - Head of Business
14 April 2025
All items fully detailed and completed
Response from JKC
Pleased to hear the team did a good job! Niall MacFlynn - Head of Business
13 April 2025
Great service kept well and nformed
Response from JKC
Pleased to hear the team communicated well throughout your visit! Niall MacFlynn - Head of Business
13 April 2025
Thanks to Zara for her great service and help re loan car whilst repair was completed. She kept in regular contact and kept me informed of progress. Also a nice touch to deliver my car to the house upon completion ( I live 85 miles from JKC).
Response from JKC
Your kind and positive comments are very much appreciated...thank you! Zara is a wonderful member of our team - who really knows how to deliver an incredible customer experience! Niall MacFlynn - Head of Business
13 April 2025
Can't find any faults
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
12 April 2025
as mentioned 5 star service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
12 April 2025
It was good to know that the warp I experienced on my brake disc was covered by warranty and JKC were able and happy to replace the discs and brake pads free of charge.
Response from JKC
Great to hear the team delivered a positive customer outcome! Niall MacFlynn - Head of Business
12 April 2025
It was very nice of bmw to give me a car until my vehicle was sorted and a beautiful car at that very pleased indeed thanks for that
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
11 April 2025
Very friendly and helpful.
09 April 2025
Just a pleasure and no hassle
Response from JKC
Great to receive your positive feedback...welcome to JKC! Niall MacFlynn - Head of Business
09 April 2025
Everything carried out as requested.
Response from JKC
Pleased to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
08 April 2025
Too many messages and reminders about the service
Response from JKC
I'm sorry to hear you feel the level of contact is too high - and thank you for taking my call to discuss your feedback. To confirm our conversation, the messages & reminders follow a fixed BMW structure that we have no control over - apologies if you feel this is more than you require - and I was pleased to hear that everything else regarding your visit was excellent! Niall MacFlynn - Head of Business
07 April 2025
given information throughout my time there
Response from JKC
Pleased to hear the team kept you fully updated during your visit! Niall MacFlynn - Head of Business
06 April 2025
My experience of Jkc is faultless they provide outstanding service and are prepared to go the extra mile to give complete customer satisfaction
06 April 2025
This time was fine and I was very happy with the EGR Replacement but on the Sunroof during the past it was awful. JKC Techniicians in conjunction with BMW experts in Germany were unable to resolve my Panoramic sunroof problems after 9 days work
06 April 2025
Service was fast and efficient with video showing some parts of the service carried out. However, they strongly suggested that I change the rear wiper at a cost of around £45 but I had replaced it only a few weeks before
06 April 2025
Shannon called and booked the car in she was very friendly. Dylan phoned we agreed a 3hr service time. Service took much longer and did not have good interaction with Dylan (unprofessional) The car interior was not cleaned and I wasn't told this.
05 April 2025
No issues- friendly and fast service
05 April 2025
All went smoothly
Response from JKC
That's good to hear! Niall MacFlynn - Head of Business
04 April 2025
Excellent customer service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 April 2025
Always offer excellence
Response from JKC
Pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
01 April 2025
The service staff knew my appointment time for the MOT centre & checked my car as a priority.
Response from JKC
Pleased to hear the team went above & beyond to ensure your car was turned around quickly and ready for the MOT! Niall MacFlynn - Head of Business
01 April 2025
Excellent service provided. Thorough and efficient
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
01 April 2025
Again extremely friendly staff all work carried out to a high standard and done very quickly
Response from JKC
Thank you for your kind feedback. Pleased to hear the team looked after you so well! Niall MacFlynn - Head of Business
31 March 2025
Time that suited me, service was great and completed within the agreed time
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
30 March 2025
I have always been attended to satisfactorily
Response from JKC
We're very pleased to hear that...thank you! Niall MacFlynn - Head of Business
29 March 2025
Car was returned as promised on time
Response from JKC
Great to hear the team completed the job on schedule! Niall MacFlynn - Head of Business
29 March 2025
Straight forward no hassle service
Response from JKC
Exactly how it should be...thank you for the feedback! Niall MacFlynn - Head of Business
29 March 2025
Very good service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
28 March 2025
I am confident the standard of service is good as I do all I'm services with JKC
Response from JKC
Thank you for trusting us with your BMW. Your continued loyalty is very much appreciated! Niall MacFlynn - Head of Business
27 March 2025
.
Response from JKC
Thank you for your 5 Star rating! Niall MacFlynn - Head of Business
27 March 2025
Friendly staff
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
27 March 2025
Reliably
Response from JKC
Thank you! Niall MacFlynn - Head of Business
27 March 2025
Efficient and everything was completed on time.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
27 March 2025
Sorted problem
Response from JKC
Pleased to hear the team got the job done! Niall MacFlynn - Head of Business
26 March 2025
My service was accommodated at very short notice, dealt with over lunch and the whole team were so professional and courteous
Response from JKC
Pleased to hear the team did what they could to accommodate your needs and that you were well looked after during your visit! Niall MacFlynn - Head of Business
26 March 2025
It's my option that JKC are a trustworthy, reliable and extremely capable outfit. All these qualities came to the fore during my most recent visit. I felt that the problem was identified honestly and repaired properly and professionally.
Response from JKC
Your kind & positive feedback is gratefully received and very much appreciated...thank you! Niall MacFlynn - Head of Business
03 June 2025
JKC are very responsive and understand clearly what they need to achieve to make the deal work for me.
Response from JKC
Our Sales Team will always go the extra mile to ensure you get the best deal possible - so it's great to receive your comment - thank you! Niall MacFlynn - Head of Business