OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
337 ratings and 200 comments received in the last 90 days.
24 March 2025
Excellent service from Dealer
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
21 March 2025
Ordering and collection processes were very straightforward. Sales Exec Rees Murphy and Genius Patrick MacFlynn were key to this.
Response from JKC
Delighted to hear Rees & Patrick delivered a 5 Star experience! Niall MacFlynn - Head of Business
16 March 2025
Very happy with the service I received. Aaron was very helpful.
Response from JKC
Thank you for your positive feedback. Delighted to hear Aaron looked after you well! Niall MacFlynn - Head of Business
12 March 2025
the car was to be delivered at 10.00. I rang and emailed Rees but he didn't respond until 11.00am. He then advised that he wouldn't be delivering the vehicle (as agreed) and that a driver would drop it to my office. The driver arrived at 1.15pm
Response from JKC
Apologies for the poor level of service you experienced on the day of delivery - which fall well below the normal high standards we pride ourselves in at JKC. Thank you for taking my call to discuss your feedback. Niall MacFlynn - Head of Business
11 March 2025
Excellent experience with a very friendly young sales executive (Rees Murphy) ably backed up by the sales team around him
Response from JKC
Your kind & positive feedback in regard to Rees is very much appreciated - a fantastic young man and a great ambassador for both JKC and the BMW brand! Niall MacFlynn - Head of Business
08 March 2025
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
06 March 2025
see above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 March 2025
I am a new BMW customer and I was introduced to Cara Barnes who dealt with me throughout the process. Cara kept me updated regarding expected delivery - which was excellent.
Response from JKC
Delighted to hear Cara delivered an excellent experience. Welcome to BMW and a warm welcome to JKC, thank you for your business! Niall MacFlynn - Head of Business
03 March 2025
Cara was fantastic from our first call, really helpful throughout the process with updates regularly and the handover experience with Danielle was brilliant as well. Thank you also for arranging the car to be brought to Dungannon and the flowers
Response from JKC
Pleased to hear both Cara & Danielle went the extra mile to ensure you enjoyed a 5 Star Experience...welcome to JKC! Niall MacFlynn - Head of Business
03 March 2025
Its what I have experience the manner in which I am dealt with
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
28 February 2025
Customer service from Niall McFlynn, Rees Murphy and the wider JKC team was first class!
Response from JKC
You are very welcome! Thank you for your continued business - we're delighted to sell you another car. Niall MacFlynn - Head of Business
14 February 2025
The team made me feel part of the BMW Family and made us very welcome and I knew what I had purchased.
Response from JKC
Pleased to hear our warm & friendly team looked after you so well! Niall MacFlynn - Head of Business
05 February 2025
The sales representative Aaron was fantastic!!..a real credit to JKC in Coleraine. He explained everything in such a friendly and professional way making the buying process a joy for my wife and I. Just brilliant from start to finish.
Response from JKC
Thank you! Your positive feedback is very much appreciated - as are your very kind words in regard to Aaron, a key member of our team who really knows how to look after the customer...welcome to JKC! Niall MacFlynn - Head of Business
03 February 2025
dealth with rees murphy,a very well manered,professional,salesman,very much a credit to the business .
Response from JKC
Thank you for your very kind words in regard to Rees...a highly valued member of our team and a gentleman who really knows how to deliver a 5 star customer experience! Niall MacFlynn - Head of Business
18 January 2025
My best best car experience
Response from JKC
That's wonderful to hear...thank you! Niall MacFlynn - Head of Business
14 January 2025
Cara was extremely helpful and approachable. She was knowledgeable about the product and effortlessly (on her part) led me through the purchasing process, especially the 'paperwork'. My new car was extremely well presented when I took delivery of it.
Response from JKC
Delighted to receive your kind & positive feedback, especially with regard to Cara, a highly valued member of our team who really knows how to deliver a 5 Star Customer Experience! Niall MacFlynn - Head of Business
12 January 2025
Very satisfied with the experience of ordering my new car from JKC from ordering to the delivery of my new car , l was kept up to date on the manufacture progress and delivery date by the sales team
Response from JKC
Pleased to hear you enjoyed a premium purchasing experience and the team looked after you well! Niall MacFlynn - Head of Business
11 January 2025
It was easy to arrive at a fair price and the new car was delivered in the time I requested.
Response from JKC
Great to hear the team looked after you well and delivered your new vehicle on schedule! Niall MacFlynn - Head of Business
10 January 2025
Again hand over and sales man and bmw genius talked through the control's .
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
02 January 2025
I'm very satisfied. I found JKC BMW willing to negotiate, easy to deal with & very helpful in the purchasing process. I bought a 320i Touring which was on view in the showroom. My only reservation is that I wasn't told it was a pre 2025 update car
Response from JKC
Your kind & positive feedback is very much appreciated - and thank you for taking my call to discuss your experience! To confirm, you decided to go for the 2024 model in stock as the deal was more attractive. Niall MacFlynn - Head of Business
26 March 2025
It's my option that JKC are a trustworthy, reliable and extremely capable outfit. All these qualities came to the fore during my most recent visit. I felt that the problem was identified honestly and repaired properly and professionally.
26 March 2025
My service was accommodated at very short notice, dealt with over lunch and the whole team were so professional and courteous
24 March 2025
no issues-everything completed as expected with friendly service
24 March 2025
Comprehensive care , very professional and personalised service .
23 March 2025
My X5 was up for 2 recalls, I would like to have had my vehicle washed after travelling 2 hour round trip for a recall by BMW this was my only disappointment.
23 March 2025
Courteous personnel
22 March 2025
Very good service experience and got a lend out car which was very much appreciated but still have a problem with wing mirror on car
Response from JKC
Pleased to hear you had a great experience! Apologies for the ongoing issue with your wing mirror, which I understand the team are looking at for you again early week. Niall MacFlynn - Head of Business
22 March 2025
My service experience at JKC was excellent. The team was professional, knowledgeable, and attentive, ensuring my BMW received top-tier care. The process was smooth, and customer service was outstanding. Highly satisfied and would definitely return.
22 March 2025
Jkc very clean and great staff and always go out of there way tohelp you
Response from JKC
That's great to hear! We appreciate your kind words...thank you! Niall MacFlynn - Head of Business
21 March 2025
Service completed very satisfactory.
21 March 2025
While booking the recall I made a mistake and misunderstood the date / day (I work nights and sometimes forget what day of the week it even is) and had to reschedule, the staff were really nice and they were very happy to accommodate another day.
Response from JKC
Pleased to hear the team did whatever they needed to do to get you rebooked & sorted! Niall MacFlynn - Head of Business
21 March 2025
Smooth from booking through to collecting car
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
20 March 2025
Outstanding service
19 March 2025
Well treated and Zara was knowledgeable and responsive, keeping me informed along the way.
Response from JKC
Pleased to hear Zara did a great job...a very valued member of our team who really knows how to deliver an excellent customer experience! Niall MacFlynn - Head of Business
19 March 2025
Vehicle service completed at agreed time. All items completed as agreed
Response from JKC
Delighted to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
19 March 2025
Very nice people
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
18 March 2025
The video/audio of the health check was good but the gentleman who spoke the audio was too fast. It was difficult to take it in. He needs to consider customers who are over 80 years of age. He should be encouraged to slow down by about 30%
Response from JKC
Sincere apologies for the issues with your personalised video. The team have taken your feedback on-board and hope to deliver a much better experience the next time! Niall MacFlynn - Head of Business
18 March 2025
Had no problems.. Service appointment easy to arrange.. Staff courteous and helpful.. Timely updates throughout..
Response from JKC
Pleased to hear you had a great experience! Niall MacFlynn - Head of Business
18 March 2025
I was very well looked after.
18 March 2025
Very minor service on a 3 year old 128TI with only 4,000 miles driven since new. Only slight query - the vehicle had a test drive (absolutely no problem) but the info on the dash showed 5.5miles at 15.6mpg - was it a rally stage!!!
18 March 2025
Overall, I'm very satisfied with my experience at the garage. The friendly staff and excellent communication made the process smooth and enjoyable!
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
18 March 2025
Very nice, excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
17 March 2025
No complaints
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
17 March 2025
Excellent service from JKC, very satisfied.
Response from JKC
Delighted to hear you enjoyed a 5 Star experience! Niall MacFlynn - Head of Business
17 March 2025
My car was brought to JKC because I was getting brake pedal vibration. Unfortunately the problem still exists.
Response from JKC
I understand the brake discs were replaced in January and the fault has since reoccurred. As per the conversation with our Aftersales Manager, the retailer you purchased the car off would be best placed to investigate the issue further. Niall MacFlynn - Head of Business
16 March 2025
Great service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
16 March 2025
Excellent customer service at all stages, from the initial problem with my vehicle through to the return of my (repaired) vehicle to my home property.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
16 March 2025
Very satisfied
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
14 March 2025
Car back on time washed and serviced
Response from JKC
Great to hear the team did a good job! Niall MacFlynn - Head of Business
14 March 2025
WELLSATISFIED
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
14 March 2025
My car was with JKC for a routine service and had an intermittent problem with the heated seats. JKC gave me a car during this time and Gordon and Stephen kept me well informed and updated me on the progress and were always courteous.
Response from JKC
Delighted to hear the lads looked after you well and kept you mobile throughout your visit! Niall MacFlynn - Head of Business
13 March 2025
No issues
Response from JKC
That's good to hear...thank you! Niall MacFlynn - Head of Business
13 March 2025
Very satisfyed and your garage is easy to get in touch with and very helpful as well
Response from JKC
That's very kind of you. Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
12 March 2025
From the minute one arrives in the showroom staff are excellent and understanding.
Response from JKC
Great to hear the team always extend a warm welcome! Niall MacFlynn - Head of Business
12 March 2025
JKC is a wonderful place to do business
12 March 2025
Generally good but expensive
12 March 2025
Always friendly
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
11 March 2025
I could not speak highly enough of the service I receive
Response from JKC
That's quite a statement...thank you! Niall MacFlynn - Head of Business
10 March 2025
Friendly helpful staff, service carried out promptly.
Response from JKC
Delighted to hear the team delivered a great experience! Niall MacFlynn - Head of Business
09 March 2025
Very professional
Response from JKC
Thank you! Niall MacFlynn - Head of Business
09 March 2025
Having waited 40 minutes to collect my keys I was offered no apology or explanation why there was a such a long delay
Response from JKC
So sorry for the delay on the day of your visit. I understand our Aftersales Manager has been in touch to offer his personal apologies for any inconvenience caused. Niall MacFlynn - Head of Business
08 March 2025
Staff were so pleasant Zara & June were delightful and prompt to action everything as discussed, excellent service
Response from JKC
Delighted to hear Zara & June delivered a 5 Star Experience! Niall MacFlynn - Head of Business
08 March 2025
Good Thoughts
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
08 March 2025
As above "Very professional, courteous and transparent pricing."
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
08 March 2025
Excellent team, very friendly and helpful. Quick turnaround too.
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
08 March 2025
During my recent visit which was due to a safety recall issue, was a pleasant one from the initial phoning up to booking my car in, to dropping off my car & the time frame of collecting my car overall was a good experience.
Response from JKC
Pleased to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
07 March 2025
Very efficient and courteous customer service.
07 March 2025
Fantastic customer service by Dylan from beginning to end. Dylan kept me updated throughout - a great ambassador for the service team !
Response from JKC
Thank you for your kind words & positive feedback in regard to Dylan...a highly valued member of our Service Team who really knows how to look after the customer! Niall MacFlynn - Head of Business
06 March 2025
My husband was told it would take 3-4 weeks to drop the car back which is disappointing as I have to use holidays to collect my car.
Response from JKC
Apologies for any miscommunication regarding the redelivery of your car - and thank you for for taking my call to discuss the detail behind your feedback. Niall MacFlynn - Head of Business
04 March 2025
Using JKC for my service ensures my car is thoroughly examined and provides peace of mind.
Response from JKC
Thank you for placing your trust in JKC...rest assured you and your BMW will always be in good hands! Niall MacFlynn - Head of Business
03 March 2025
As stated above, fantastic service and friendly staff, they worked as quick as possible to get my car back to me aslo!
Response from JKC
Thank you! Delighted to hear our excellent team reacted promptly to get you back on the road ASAP! Niall MacFlynn - Head of Business
01 March 2025
From the moment I arrived I was treated with total care and professionalism by everyone Gary Jackson the Service Manager personally called me to indicate what the issue was and how he was going to sort it In addition when I arrived to pick up the car
Response from JKC
Delighted to hear the team looked after you well and Gary's personal touch really made the difference! Niall MacFlynn - Head of Business
01 March 2025
Staff at JKC are super friendly and know exactly what their customers need and want. Really helpful and listened to what I had told them and put things right.
Response from JKC
Pleased to hear the team delivered a 5 Star Experience. Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
27 February 2025
Very clear and detailed summary of my car and I git the feeling that the employees were happy working there
Response from JKC
Great to hear our happy team did a great job! Niall MacFlynn - Head of Business
27 February 2025
Good staff and car well looked after
Response from JKC
Pleased to hear everything went smoothly and the team looked after you well! Niall MacFlynn - Head of Business
27 February 2025
Good facilities for customers, got a complimentary car which I test drove and was very pleased with
Response from JKC
Delighted to hear you enjoyed your visit...and the test drive! Niall MacFlynn - Head of Business
26 February 2025
Thoroughly professional experience from booking in until vehicle collection. Updates throughout remedial work greatly appreciated.
Response from JKC
Pleased to hear you enjoyed a 5 Star Experience...welcome to JKC! Niall MacFlynn - Head of Business
26 February 2025
Very good prompt service
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
26 February 2025
I've known Jack Cassidy for 60 years , always been & continues to be the Professional he has always been .
Response from JKC
Thank you for your very kind words regarding Jack, our founder & our leader...a wonderful man! Niall MacFlynn - Head of Business
26 February 2025
Service is A+
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
26 February 2025
Treated as an individual and not just a number
Response from JKC
As a family business which prides itself on delivering a bespoke, personal service - your comment is gratefully received...thank you! Niall MacFlynn - Head of Business
26 February 2025
Staff gave regular and timely updates. I was grateful to have extended access to a loan vehicle without any sense of obligation.
Response from JKC
Delighted to hear everything went smoothly and the team kept you mobile throughout your visit! Niall MacFlynn - Head of Business
25 February 2025
all done great
Response from JKC
I'm pleased to hear that! Niall MacFlynn - Head of Business
25 February 2025
All service items where completed within the time frame
Response from JKC
Great to hear the team did a great job - on schedule! Niall MacFlynn - Head of Business
25 February 2025
Gordon Wilson was excellent and also negotiated a better deal for me on my repair
Response from JKC
Delighted to hear Gordon looked after you well...a top man! Niall MacFlynn - Head of Business
24 February 2025
All work requested carried out
24 February 2025
The routine service was carried out promptly and the recommended additional work required was described clearly and in detail and carried out efficiently and without undue delay.
Response from JKC
Pleased to hear you had a great experience and the team looked after you so well throughout your visit! Niall MacFlynn - Head of Business
24 February 2025
They were quick and efficient to sort the small problems we had out straight away with the car.
24 February 2025
all went very well
24 February 2025
As above
23 February 2025
Got a date that suited me, courtesy car available and service completed within agreed timescale
23 February 2025
Excellent communications, serviced on time. Zara on customer service very helpful after I needed the car returned as quickly as possible due to a family emergency.
22 February 2025
Excellent update with health check video, approved an additional matter that needed attention at a reasonable cost.
22 February 2025
Although our car was bought through the Motability scheme there was no courtesy car available for us. Even though my husband cannot walk very far, we had to spend 4 1/2 hours in the town waiting for our vehicle. Surely this should have been foreseen.
19 February 2025
From arrival I was treated extremely well
Response from JKC
Delighted to hear the team looked after you so well during your visit! Niall MacFlynn - Head of Business
18 February 2025
Car fixed as required no issues, additional information on future repairs needed
Response from JKC
Pleased to hear everything went smoothly and the team kept you fully informed! Niall MacFlynn - Head of Business
18 February 2025
The detailed report was very helpful.
Response from JKC
Great to hear the team kept you fully updated! Niall MacFlynn - Head of Business
18 February 2025
could not ask for a better team to deal with
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
17 February 2025
Simple process with timing organised around the customer
Response from JKC
At JKC, our customer centric teams will always go the extra mile to deliver the best customer experience - so it's lovely to receive your feedback! Niall MacFlynn - Head of Business
17 February 2025
Excellent service experience. Staff are professional. Service time was exactly as described. The self service drop box was really easy to use, and a staff member greeted me if I needed help
Response from JKC
Delighted to receive your kind, positive feedback and really pleased to hear you had an excellent experience! Niall MacFlynn - Head of Business
17 February 2025
Overall experience was good, very professional set up.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
17 February 2025
JKC customer service was outstanding, nothing was a problem. Ryan Whyte made the experience very enjoyable and has a great way with him. I would highly recommend JKC based on my experience.
Response from JKC
Your kind & positive feedback is very much appreciated...especially in regard to Ryan - a man who really knows how to deliver a 5 Star Customer Experience! Niall MacFlynn - Head of Business
14 February 2025
As above. My experience was actually much better with the used car staff than those at the new car showroom.
13 February 2025
Quality of service, communication, ease of process
Response from JKC
Pleased to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
12 February 2025
No time wasted.
Response from JKC
Great to hear the team delivered an efficient service! Niall MacFlynn - Head of Business
12 February 2025
Got booked in quick
Response from JKC
Great to hear the team moved quickly to get you sorted! Niall MacFlynn - Head of Business
12 February 2025
Jamie from JKC provided a top service as usual.
Response from JKC
Delighted to hear Jamie looked after you well...a top man! Niall MacFlynn - Head of Business
12 February 2025
All the arrangements went to plan, the requirements and options were clearly explained along with the pricing and I was very satisfied with the outcome of the service.
Response from JKC
Pleased to hear everything went smoothly and you had a great experience! Niall MacFlynn - Head of Business
11 February 2025
Competent service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
11 February 2025
The service is always first class
Response from JKC
Really pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
11 February 2025
Overall a good service but a few issues raised directly with Service Manager and resolved
11 February 2025
My mistake, left handbag in my car and car removed from forecourt. Not a bother to send a guy to yard where car was, and bring my bag to me.
Response from JKC
At JKC, the team will always do whatever they can to help the customer - so it's great to read your comment...thank you! Niall MacFlynn - Head of Business
10 February 2025
FRIENDLY SERVICE
Response from JKC
Pleased to hear you received a warm welcome from the team! Niall MacFlynn - Head of Business
10 February 2025
Excellent dealership nothing is a bother
Response from JKC
Your kind comment is very much appreciated...thank you! Niall MacFlynn - Head of Business
09 February 2025
Keep informed of what was required and the cost. Was contacted before the service to arrange pick up and was also contacted during and after the service.
Response from JKC
Pleased to hear the team looked after you so well throughout your visit! Niall MacFlynn - Head of Business
09 February 2025
Great staff great service.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
09 February 2025
The garage staff stent me a full overhaul of my vehicle l couldn't be any happier with JKC
Response from JKC
Delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
08 February 2025
Problem with sensor located and resolved.
Response from JKC
Great to hear the team were efficient in getting you back on the road quickly! Niall MacFlynn - Head of Business
06 February 2025
Front desk staff are excellent but workshop have let them down
Response from JKC
Thank you for your kind words regarding our front desk team. I understand our Aftersales Manager has been in touch to discuss your 2nd comment regarding the workshop team. Niall MacFlynn - Head of Business
06 February 2025
Very efficient from start to finish and very thorough carried out their work very professionly
Response from JKC
Thank you for your kind words. Delighted to hear you enjoyed a 5 Star experience! Niall MacFlynn - Head of Business
06 February 2025
At least one issue not addressed
Response from JKC
I understand our Service Team have briefed you as to what is required to fix the issue - but are still waiting on your authorisation to carry out the work. Niall MacFlynn - Head of Business
05 February 2025
The service is fantastic. All the staff from check-in to service and sales treat you like a customer and not a number. It really is 5*. Brought my car in for a warrenty job and they gave the car a mechanical once over and a wash. Couldn't be happier.
05 February 2025
They made the whole thing easy to get things sorted
05 February 2025
Even though my car was accidentally overlooked for the initial day it was booked in, Gordon professionally explained and resolved the matter
Response from JKC
Apologies for the initial hiccup with your booking...delighted to hear Gordon handled the situation well and made sure you were well looked after for the remainder of your visit! Niall MacFlynn - Head of Business
05 February 2025
I was totally satisfied. All staff dealt with everything I required in a very professional and friendly manner as they always do. The service experience was of the highest standard.
05 February 2025
Service went as arranged
04 February 2025
Keeping me updated what was happening with my car
Response from JKC
Pleased to hear the team communicated well throughout your visit! Niall MacFlynn - Head of Business
04 February 2025
Very professional
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 February 2025
JKC have always proved me with very good service over many years.
Response from JKC
Thank you for your positive feedback..it's always a pleasure to look after you and your BMW! Niall MacFlynn - Head of Business
03 February 2025
Great communication during my service. Everything explained perfectly.
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
03 February 2025
Again service was first class
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
03 February 2025
Superb service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
03 February 2025
Good communication and timely service scheduling
Response from JKC
Pleased to hear you had a great experience! Niall MacFlynn - Head of Business
03 February 2025
Completely satisfied
Response from JKC
That's exactly what we like to hear...thank you! Niall MacFlynn - Head of Business
03 February 2025
I can depend on JKC 100%
Response from JKC
You certainly can...thank you for letting us know! Niall MacFlynn - Head of Business
03 February 2025
Arron is a great sails man at jk Coleraine
Response from JKC
Thank you for your kind words in regard to Aaron - a top man! Niall MacFlynn - Head of Business
03 February 2025
Good communication and helpful staff
Response from JKC
Thank you for your kind and positive feedback! Niall MacFlynn - Head of Business
03 February 2025
No complaints at all
03 February 2025
Great staff with a warm welcoming attitude and approach. Excellent dealership with first class facilities. Nothing to complain about regarding JKC
01 February 2025
Good service done on the car. However, was told on the phone that the car would be ready at a certain time and for a call to say it won't be ready for another day. Was 10 minutes outside of Coleraine when this happened and had to turn back to Derry.
01 February 2025
All recall on car done efficiently
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
30 January 2025
Always great
30 January 2025
excellent service
29 January 2025
Fantastic experience from start to finish
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
29 January 2025
Very pleasant and helpful staff. Kept me informed all the way.
Response from JKC
Your kind and positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
29 January 2025
Produced video called and advised in a professional manner
Response from JKC
Great to hear you found the personalised video useful! Niall MacFlynn - Head of Business
29 January 2025
Enjoy a good rapor easy to work with
Response from JKC
Great to hear our personable team looked after you well! Niall MacFlynn - Head of Business
29 January 2025
Very. Problem solved and rectified with efficiency and politeness
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
29 January 2025
As always JKC provides excellent service.
Response from JKC
Pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
29 January 2025
Welcoming, professional and good service
Response from JKC
Thank you for your positive feedback! Pleased to hear you had a great experience at JKC. Niall MacFlynn - Head of Business
29 January 2025
Friendly staff, ease of booking and comfort of showroom reception
Response from JKC
Thank you for your kind feedback. Welcome to JKC! Niall MacFlynn
29 January 2025
Top service and courtesy car
Response from JKC
Pleased to hear the team did a great job - and kept you mobile throughout your visit! Niall MacFlynn - Head of Business
29 January 2025
Pleasant people to deal with, fast and efficient.
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
29 January 2025
Great service for the recall.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
25 January 2025
First class service and I know my car has been fully checked which give me peace of mind
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
25 January 2025
It is good to see the short film of the mechanics doing the health check, getting everything listed that needs replacing and finally getting the car back clean and tidy.
Response from JKC
Pleased to hear you found the personalised video useful! Niall MacFlynn - Head of Business
24 January 2025
It is a long way for us to come to. Operations for a service but we trust and like JkC -
Response from JKC
Thank you choosing JKC to service your BMW. Your business is very much appreciated! Niall MacFlynn - Head of Business
23 January 2025
They are kind towards the customer. They leave me home if I need to leave the car with them.
Response from JKC
Thank you for your kind words. Delighted to hear the team always look after you well! Niall MacFlynn - Head of Business
21 January 2025
Best in the business of services and aftercare and when purchasing a new car.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
21 January 2025
Customer service was good here and able to get an appointment on short notice a small point is that when approving the service items I filled out the comment box, this was not picked up on and I had to specifically raise it when at garage
Response from JKC
Thank you for your positive feedback. Regarding the small point you raise, our Service Manager has made several attempts to contact you, just to discuss the detail behind your comments and offer some explanation as to what might have happened on the day. Niall MacFlynn - Head of Business
20 January 2025
Work was carried out on time
20 January 2025
Would have been 5 stars but initial wait time was given as 2-3hrs as it turned out it was 4hrs, not a huge deal given the standard of waiting area but a long sit all the same.
20 January 2025
Initially it was poor service but when Gary took over we received good communication and he got our car fixed and back to us within 5 weeks
20 January 2025
Always have been great to customers
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
19 January 2025
A little long to get a courtesy car. Otherwise, all very good
19 January 2025
Recall issue on car resolved.
Response from JKC
Pleased to hear the team got the job done! Niall MacFlynn - Head of Business
18 January 2025
Just a very efficient and well managed service. I was also able to work remotely at the showroom whilst my service was happening. The reception staff were very courteous and ensured I was well looked after whilst I was there.
18 January 2025
Hassle free car ready on time.
17 January 2025
Always well looked after
16 January 2025
0
15 January 2025
Very satisfied with the service I had
Response from JKC
We're very pleased to hear that...thank you! Niall MacFlynn - Head of Business
15 January 2025
Information given at each stage.
Response from JKC
Great to hear the team kept you fully updated throughout your visit! Niall MacFlynn - Head of Business
14 January 2025
My car had a issue and was resolved quickly
Response from JKC
Pleased to hear the team were efficient in getting you back on the road ASAP! Niall MacFlynn - Head of Business
14 January 2025
Very professional and attentive
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
14 January 2025
Excellent work
Response from JKC
Thank you! Niall MacFlynn - Head of Business
14 January 2025
Friendly & efficient
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
14 January 2025
Staff welcoming and supportive.
Response from JKC
Great to hear the team did a great job! Niall MacFlynn - Head of Business
13 January 2025
They were timely, looked after me, kept me informed and everything was smooth
Response from JKC
Delighted to hear you had a great experience. Thank you for your positive feedback and welcome to JKC! Niall MacFlynn - Head of Business
13 January 2025
Always work with me despite living 60 miles from the dealership the service is second to none.
Response from JKC
Delighted to hear the team are consistently providing you with a 5 Star level of service! Niall MacFlynn - Head of Business
13 January 2025
Excellent service from start to finish, booking easy, reception staff excellent, polite, courteous and helpful. Like the video update on progress which ensured trust levels remained high (nice touch not experienced with other BMW dealerships)
Response from JKC
Thank you! Your most kind & positive feedback is very much appreciated...welcome to JKC! Niall MacFlynn - Head of Business
13 January 2025
Underside tray was missing and needed replaced. Part was ordered and afternoon wasted due to this part needing
Response from JKC
Apologies for the issue with your undertray, where unfortunately the wrong part was delivered. I understand our Aftersales Manager has since been in touch to confirm that we will collect your car and have the correct part fitted ASAP! Niall MacFlynn - Head of Business
12 January 2025
Work appears to have been well done. Car was collected from home, and returned after the service
12 January 2025
I took one star off as the process was duplicated too many times. You check the car in on line and make a few notes to avoid wasting time - you then get a phone call to go through the whole process again. Please fix this
12 January 2025
Very satisfied with the service carried out and the presentation of my car on return
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
11 January 2025
Very satisfied
11 January 2025
JKC do not false promise and always deliver. The take servicing, customer care to the next level and always raise the bar to excellence.
09 January 2025
I was later shown a video of the technician carrying out the health check of my car.
Response from JKC
Pleased to hear you found the personalised video useful! Niall MacFlynn - Head of Business
09 January 2025
The overall experience.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
09 January 2025
My wife took my car to this service and said the staff were very plieasant amd helpful.
Response from JKC
Delighted to hear the team looked after your wife so well! Niall MacFlynn - Head of Business
09 January 2025
I was well please with the reception given on my arrival. The recall work was completed in the time that was given to me.
Response from JKC
Great to hear the team looked after you well and delivered the job on schedule! Niall MacFlynn - Head of Business
08 January 2025
All good
Response from JKC
Thank you! Niall MacFlynn - Head of Business
08 January 2025
Very easy to book in and service dept were very efficient
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
07 January 2025
Friendly staff and eager to help..only downside is the greed of the sales personnel and the artificially high interest rates
Response from JKC
Thank you for taking my call to discuss your comments, which I now understand were made tongue in cheek. Delighted to hear you had an excellent experience and the team looked after you well! Niall MacFlynn - Head of Business
06 January 2025
Same as previous really, I was kept advised and prompt calls re progress and some additional service work options.
Response from JKC
Pleased to hear the team kept you fully updated throughout your visit! Niall MacFlynn - Head of Business
05 January 2025
They carried out the service on my car when they said they would. The car was ready for collection at the agreed time. All paperwork handed over and explained by Zara when I collected my keys.
Response from JKC
Delighted to hear Zara and the team delivered a premium, 5 Star Service! Niall MacFlynn - Head of Business
05 January 2025
Great service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
05 January 2025
Always very welcoming and attentive.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
03 January 2025
I never had any problems at all
Response from JKC
That's exactly what we like to hear...thank you! Niall MacFlynn - Head of Business
03 January 2025
They did what they said
Response from JKC
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
24 March 2025
Staff were both knowledgeable and helpful in trying to secure the vehicle i wanted
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business