THE START OF A NEW ERA THE BMW iX3.
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
209 ratings and 123 comments received in the last 90 days.
06 September 2025
Very knowledgeable and professional staff, who went out of their way to answer any queries we had about our new purchase
Response from JKC
Pleased to hear the team looked after you so well! Niall MacFlynn - Head of Business
04 September 2025
Delivery of car was late and told various stories of why this happened
Response from JKC
Sincere apologies for the delay with your New BMW. I understand our Sales Manager has been in touch to discuss your feedback in detail and confirm the timeline of events that led to the delay. Niall MacFlynn - Head of Business
15 August 2025
Salesman Reese Murphy made it all so easy so much so that once he made a valuation on my own car much of of the purchase on the new car was done over the telephone
Response from JKC
Delighted to hear Rees really made a difference...welcome to JKC! Niall MacFlynn - Head of Business
11 August 2025
I thouroughly enjoyed all my visits
Response from JKC
That's great to hear...thank you for choosing JKC for your New BMW! Niall MacFlynn - Head of Business
29 July 2025
I had a great experience buying my new car from JKC. Aaron the salesman was recommended by a previous customer. Aaron was very welcoming & friendly, he kept in touch right through to delivery. I also recommend Aaron to anyone looking for a new BMW.
Response from JKC
Thank you...your kind & positive feedback is very much appreciated. Delighted to hear Aaron delivered an excellent experience...welcome to JKC! Niall MacFlynn - Head of Business
29 July 2025
Very professional service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
26 July 2025
Cara could not do enough for us a super salesperson.From start to finish ! Would definitely recommend her !
Response from JKC
Thank you for your kind & positive feedback in regard to Cara...a very valued member of our team who really knows how to look after the customer! Niall MacFlynn - Head of Business
21 July 2025
Staff at JKC were extremely helpful and made my decision easier to purchase a BMW.
Response from JKC
At JKC, our incredible team really do make the difference...so it's great to receive your comment - thank you! Niall MacFlynn - Head of Business
09 July 2025
Very pleased
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
09 July 2025
Excellent sales staff followed up by a telephone call from Dealer Principal.
Response from JKC
Delighted to hear you had a great experience...and good to talk to you as always! Niall MacFlynn - Head of Business
03 July 2025
Never owned a BMW before so the experience from inquiring to actual collection was a positive experience. Mr Rees Murphy was very professional.
Response from JKC
Pleased to hear Rees delivered a 5 Star experience...welcome to BMW and welcome to JKC! Niall MacFlynn - Head of Business
20 June 2025
I had a fantastic experience purchasing my new car from JKC BMW from start to finish. The service I received was exceptional and Rees made the process stress free. He was professional, knowledgeable and very helpful!
Response from JKC
Delighted to receive your kind & positive feedback - especially in regard to Rees who really knows how to deliver a 5 Star Experience! Niall MacFlynn - Head of Business
19 June 2025
Sales person was very nice to deal with. Explained everything clearly & made the transfer very easy. Staff all friendly & welcoming.
Response from JKC
Thank you for your positive feedback. Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
10 September 2025
Very professional service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
09 September 2025
Fantastic thanks
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
08 September 2025
Excellent service and the fact the collected my car and left me a courtesy car meant it was really convenient for me and is something that definitely sets them apart from other car dealers
08 September 2025
Excellent service and friendly experience.
08 September 2025
Very satisfied as they were able to take my car in when it suited me
08 September 2025
As explained above I was left feeling that I would trust that the work is being done correctly
07 September 2025
Service at JKC has always been exceptional which is why I continue to buy BMW over other car manufacturers
06 September 2025
Very satisfied
06 September 2025
Outstanding service from start to finish
06 September 2025
Attention to detail and explanation on all products replaced.
05 September 2025
Took too long for the service to be carried out, even though I was told when I booked the car in it would be prioritised as I had to wait on the car.
04 September 2025
Always keeps ne up to date Even though out of warranty they discussed the cost with BMW who agreed to fund the investigation into the electronic fault
03 September 2025
Everything was done as agreed -on time
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
03 September 2025
Work done under warranty still not repaired and have wrong home address
Response from JKC
I understand our Service Manager has been in touch to arrange for the issue to be reinvestigated - and to confirm that the address was noted exactly as you provided it. Niall MacFlynn - Head of Business
02 September 2025
No issues and good communication.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
29 August 2025
My experience with JKC was complete satisfaction. , service was organised by Zara .I felt my BMW X3 was in safe hands. Everything happened on time Good feed back by video expertly organised Thank you .
Response from JKC
Delighted to receive your kind & positive feedback - especially in regard to Zara, a highly valued member of our team who really knows how to look after the customer! Niall MacFlynn - Head of Business
29 August 2025
Communication was great and very professional
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
29 August 2025
The JKC service was excellent (5 Star) however the response from BMW was very disappointing
28 August 2025
Not only was the puncture fixed, they had given the car a health check as they called it. And as always it was left spotless inside and outside, I was even sent an email of the health check being done by the engineer,
Response from JKC
Delighted to hear the team delivered a premium, 5 Star experience! Niall MacFlynn - Head of Business
28 August 2025
Good communication, job completed on time
26 August 2025
Excellent service and communication. Staff very welcoming.
Response from JKC
Thank you for your positive feedback...delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
25 August 2025
Flawless service and wonderful people in every department of JKC.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
25 August 2025
Picked and returned on time willingness to work with customer
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
24 August 2025
They were able to resolve my issue
Response from JKC
Great to hear you had a positive experience! Niall MacFlynn - Head of Business
23 August 2025
Everyone that I encounter at JKC is very professional, friendly and great at explaining my options and why work is required.
Response from JKC
Thank you for your kind words...pleased to hear you were well looked after! Niall MacFlynn - Head of Business
23 August 2025
Hassle free great service
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
20 August 2025
The excellent service and welcome are consistent.
Response from JKC
Great to hear the team always deliver a 5 Star experience! Niall MacFlynn - Head of Business
20 August 2025
Excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
19 August 2025
Car was serviced and so clean
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
19 August 2025
No complaints.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
19 August 2025
Kept well informed of progress
Response from JKC
Pleased to hear the team kept you updated throughout your visit! Niall MacFlynn - Head of Business
19 August 2025
Everything I asked for met my expectations fully.
Response from JKC
Delighted to hear you enjoyed a 5 Star experience! Niall MacFlynn - Head of Business
18 August 2025
Kept me updated throughout the process
Response from JKC
Good communication is so important in our business...so it's lovely to receive your comment - thank you! Niall MacFlynn - Head of Business
17 August 2025
Friendly , efficient , great attitude from the staff .I live in Scotland , but take my car to JKC to get serviced etc as I have found the BMW garages in and Glasgow are not as professional or friendly as JKC .... Also JKC nothing is too much trouble
Response from JKC
Thank you so much for your kind words...and indeed for your unquestionable loyalty to JKC - we're honoured to have you as a customer! Niall MacFlynn - Head of Business
17 August 2025
Whilst the irony of leaving a convertible behind me was not lost on me my car was ready by the following afternoon with the issue rectified. The loan car was impeccably presented & had plenty of petrol. The health check video was excellent.
Response from JKC
Great to hear the team looked after you well...and got you back into your convertible whilst the sun was still shining! Niall MacFlynn - Head of Business
17 August 2025
Fantastic service from All staff I've dealt with.. Friendly and efficient!
Response from JKC
Delighted to hear the team looked after you well...thank you for your positive feedback! Niall MacFlynn - Head of Business
16 August 2025
Excellent service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
13 August 2025
Very clean and fast work, even washed car before I collected it
Response from JKC
Delighted to hear you had a great experience...welcome to JKC! Niall MacFlynn - Head of Business
13 August 2025
Excellent team who on top of the service looked into an issue I had raised and have resolved it.
Response from JKC
Delighted to hear we went above & beyond! Niall MacFlynn - Head of Business
13 August 2025
Excellent repair job
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
12 August 2025
I had a ferry booking 72 hours after discovering the sunroof issue and JKC removed the stress
Response from JKC
Delighted to hear the team pulled out all the stops to ensure you made the ferry! Niall MacFlynn - Head of Business
12 August 2025
As I said before hassle free
Response from JKC
That's exactly what we like to hear...thank you! Niall MacFlynn - Head of Business
12 August 2025
Car sorted in quick time
Response from JKC
Pleased to hear the team moved quickly and efficiently to get the job done! Niall MacFlynn - Head of Business
12 August 2025
Efficient and local to me
Response from JKC
Thank you for your continued support! Niall MacFlynn - Head of Business
11 August 2025
Service was excellent
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
11 August 2025
The most helpful staff I have dealt with
Response from JKC
Thank you - that's quite a statement...and welcome to JKC! Niall MacFlynn - Head of Business
07 August 2025
Painless transaction
Response from JKC
That's great...and exactly how it should be! Niall MacFlynn - Head of Business
06 August 2025
Go that extra mile !
Response from JKC
As a customer centric business, it's lovely to receive your comment...thank you! Niall MacFlynn - Head of Business
06 August 2025
As I've said above. Waiting an hour just to be then handed my keys without even offering me an explanation or apology. The girl I complained to had to go round to the garage herself and bring my car around.
Response from JKC
I'm so sorry for the poor communication that led to your long delay on the day of your visit. I understand our Aftersales Manager has been in touch to offer his personal apologies - and also to discuss your feedback in more detail. Niall MacFlynn - Head of Business
04 August 2025
Very happy with everything.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
04 August 2025
Perfect experience from start to finish.
Response from JKC
Delighted to receive your comment...thank you! Niall MacFlynn - Head of Business
03 August 2025
All work was carried out quickly and efficiently. Staff very friendly and helpful as always.
Response from JKC
Pleased to hear everything went smoothly and the team looked after you well! Niall MacFlynn - Head of Business
02 August 2025
Excellent communication and video of service
02 August 2025
As above
02 August 2025
The staff were very professional at solving the problems.
31 July 2025
See above - very nice to deal with, and communicative!
30 July 2025
JKC treat you as a special customer.In almost 10 years dealing with them their standards have maintained
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
30 July 2025
Good service and prompt
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
29 July 2025
Fantastic experience
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
29 July 2025
Always receive a very professional and courteous service from all the staff, and particularly Gary Jackson who always goes the extra mile for us.
Response from JKC
Delighted to hear the team - and in particular Gary - are consistently delivering a 5 Star Service! Niall MacFlynn - Head of Business
29 July 2025
Everything was just perfect and staff very efficient
Response from JKC
Thank you for your kind words...pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
28 July 2025
See above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
27 July 2025
jkc offers great service
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
26 July 2025
All good! Everyone I talked to was friendly and welcoming. Zara was super efficient so drop off and collection took very little time. Thanks to all for looking after my car's MOT - now a clean sheet of 7 passes. My car was absolutely gleaming too.
Response from JKC
Thank you for your kind words regarding Zara and for your positive feedback in relation to your overall experience...it's very much appreciated! Niall MacFlynn - Head of Business
26 July 2025
If I require help of any sort,it is seen to immediately.
Response from JKC
Pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
24 July 2025
You're amazing
22 July 2025
Very accommodating
Response from JKC
Great to hear you were well looked after! Niall MacFlynn - Head of Business
19 July 2025
From booking in phone call to collection excellent service, couldn't fault JKC
Response from JKC
Really pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
17 July 2025
Very helpful and courteous staff
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
17 July 2025
Garage went out of its way to have service and tyres fitted at a date that suited me . Loan car supplied . Kept me updated . Price was as agreed
Response from JKC
Delighted to hear the team went the extra mile to deliver the best experience possible! Niall MacFlynn - Head of Business
17 July 2025
The process was seamless, the staff were courteous and helpful and the service was carried out in a professional manner with accompanying video and advice. Excellent service throughout!
Response from JKC
Your kind & positive feedback is very much appreciated....thank you! Niall MacFlynn - Head of Business
14 July 2025
see 5 stars
Response from JKC
Thank you! Niall MacFlynn - Head of Business
14 July 2025
No complaints to make
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
13 July 2025
All faults attended to
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
13 July 2025
As above, Zara was excellent to deal with
Response from JKC
Delighted to hear Zara delivered a 5 Star experience! Niall MacFlynn - Head of Business
10 July 2025
Jkc looked after me well.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
10 July 2025
Exceptional customer service from Service Manager, Stephen Hyndman and the JKC team. An EML appeared on the dash and within a day the vehicle was booked in and repaired. Also, given it's age, surprised and delighted BMW covered 50% of the parts!
Response from JKC
Delighted to hear Stephen and his team went above & beyond to deliver the best possible outcome! Niall MacFlynn - Head of Business
09 July 2025
First class service , great communication.
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
09 July 2025
As indicated, above very satisfied indeed.
Response from JKC
We're really pleased to hear that...thank you! Niall MacFlynn - Head of Business
09 July 2025
Pleasant staff
Response from JKC
Thank you! Niall MacFlynn - Head of Business
08 July 2025
Prompted by BMW for Emission Upgrade Recall. JKC Coleraine, unable to complete work. Wasted my day.
Response from JKC
Unfortunately we were unable to carry out the recall as your car had an aftermarket system added - which meant we could not proceed. Apologies for any inconvenience caused as a result, as it was our intention to carry out the repair had the car been to factory standard. Niall MacFlynn - Head of Business
08 July 2025
Fantastic customer service
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
07 July 2025
Consistent kindly reception. Good attention. Explains everything Great staff
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
07 July 2025
Yes the complimentary service was very detailed and I was sent a video
Response from JKC
Pleased to hear the team looked after you well throughout your visit! Niall MacFlynn - Head of Business
06 July 2025
I was kept well informed throughout the process. Dylan was very informative and spot on with his estimates of timing.
Response from JKC
Delighted to hear Dylan looked after you well and ensured the work was completed on schedule! Niall MacFlynn - Head of Business
06 July 2025
A very friendly and nice place to visit ??
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
06 July 2025
Dealt with very quickly and Efficiently
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
06 July 2025
Very happy but you pricing structure needs to be simpler
Response from JKC
Apologies for any confusion regarding our pricing structure. I believe our Service Manager has since been in touch to discuss the detail behind your feedback and clarify any queries you had. Pleased to hear you had a great experience otherwise! Niall MacFlynn - Head of Business
05 July 2025
Service was well explained and at the agreed cost.
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
05 July 2025
Just a really good experience
Response from JKC
That's exactly what we love to hear...thank you! Niall MacFlynn - Head of Business
05 July 2025
No issues
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
02 July 2025
Everything was carried out exactly as I was told.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
02 July 2025
My vehicle was returned in perfect condition. Problem resolved and the car was cleaned immaculately inside and out
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
30 June 2025
Very clear communication and organisation.
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
26 June 2025
I gave them a tight timeframe to work in and they delivered.
Response from JKC
Pleased to hear the team rose to the challenge...and succeeded! Niall MacFlynn - Head of Business
26 June 2025
Customer service was excellent
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
26 June 2025
Always honest, usually have the job completed quicker than quoted.
Response from JKC
Delighted to hear the team are consistently providing a great service! Niall MacFlynn - Head of Business
25 June 2025
Family business that really look after their customers
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
25 June 2025
Very friendly, helpful and professional,
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
24 June 2025
The oil leak not being rectified is the reason for the low score. The other works carried out seem ok.
Response from JKC
Apologies for the recurring issue with your oil leak. I understand our Service Manager has been in touch to reschedule another visit so we can investigate this further. Pleased to hear everything else went well on your visit! Niall MacFlynn - Head of Business
24 June 2025
Service experience was great and the use of a courtesy car was a bonus.
Response from JKC
Pleased to hear the team looked after you well and kept you mobile during your visit! Niall MacFlynn - Head of Business
22 June 2025
Car thoroughly checked and very happy with outcome
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
22 June 2025
Everything was detailed and straightforward from the check in process to collection of vehicle. A very efficient service.
Response from JKC
Delighted to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
21 June 2025
Highly recommended. Especially as life gets so busy.
Response from JKC
Thank you! Glad to hear the team made everything so easy! Niall MacFlynn - Head of Business
21 June 2025
Very satisfied. Car came back like new and conversations with the work done fully explained.
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
19 June 2025
Car was ready on time,service on my car I know was done professionally and all staff are pleasant and can't do enough for the customer.
Response from JKC
Pleased to hear the team went the extra mile to deliver a 5 Star Experience! Niall MacFlynn - Head of Business
18 June 2025
Fully satisfied
18 June 2025
Prompt efficient and friendly service by all involved at JKC
Response from JKC
Thank you for your kind feedback...welcome to JKC! Niall MacFlynn - Head of Business
17 June 2025
It was a while you wait service and I asked for it to be as early as possible and that's exactly what it was
07 September 2025
Although I was late, Aaron stayed on and made sure everything was ok and the handover was completed successfully.
Response from JKC
Delighted to hear Aaron went the extra mile to deliver a 5 Star Experience...welcome to JKC! Niall MacFlynn - Head of Business