OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
305 ratings and 180 comments received in the last 90 days.
24 April 2025
lovely car lovely colour everything well explained
Response from JKC
Delighted to hear everything went well and you are pleased with your New BMW! Niall MacFlynn - Head of Business
08 April 2025
Experience was good from start to finish.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
01 April 2025
Aaron at JKC was very professional in everything he did during purchase and delivery and I was more than satisfied.
Response from JKC
Delighted to hear Aaron delivered a 5 Star experience! Niall MacFlynn - Head of Business
30 March 2025
Perfect as usual
Response from JKC
That's lovely to hear...thank you for your continued business! Niall MacFlynn - Head of Business
24 March 2025
Excellent service from Dealer
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
24 March 2025
Staff were both knowledgeable and helpful in trying to secure the vehicle i wanted
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
21 March 2025
Ordering and collection processes were very straightforward. Sales Exec Rees Murphy and Genius Patrick MacFlynn were key to this.
Response from JKC
Delighted to hear Rees & Patrick delivered a 5 Star experience! Niall MacFlynn - Head of Business
16 March 2025
Very happy with the service I received. Aaron was very helpful.
Response from JKC
Thank you for your positive feedback. Delighted to hear Aaron looked after you well! Niall MacFlynn - Head of Business
12 March 2025
the car was to be delivered at 10.00. I rang and emailed Rees but he didn't respond until 11.00am. He then advised that he wouldn't be delivering the vehicle (as agreed) and that a driver would drop it to my office. The driver arrived at 1.15pm
Response from JKC
Apologies for the poor level of service you experienced on the day of delivery - which fall well below the normal high standards we pride ourselves in at JKC. Thank you for taking my call to discuss your feedback. Niall MacFlynn - Head of Business
11 March 2025
Excellent experience with a very friendly young sales executive (Rees Murphy) ably backed up by the sales team around him
Response from JKC
Your kind & positive feedback in regard to Rees is very much appreciated - a fantastic young man and a great ambassador for both JKC and the BMW brand! Niall MacFlynn - Head of Business
08 March 2025
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
06 March 2025
see above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 March 2025
I am a new BMW customer and I was introduced to Cara Barnes who dealt with me throughout the process. Cara kept me updated regarding expected delivery - which was excellent.
Response from JKC
Delighted to hear Cara delivered an excellent experience. Welcome to BMW and a warm welcome to JKC, thank you for your business! Niall MacFlynn - Head of Business
03 March 2025
Its what I have experience the manner in which I am dealt with
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
03 March 2025
Cara was fantastic from our first call, really helpful throughout the process with updates regularly and the handover experience with Danielle was brilliant as well. Thank you also for arranging the car to be brought to Dungannon and the flowers
Response from JKC
Pleased to hear both Cara & Danielle went the extra mile to ensure you enjoyed a 5 Star Experience...welcome to JKC! Niall MacFlynn - Head of Business
28 February 2025
Customer service from Niall McFlynn, Rees Murphy and the wider JKC team was first class!
Response from JKC
You are very welcome! Thank you for your continued business - we're delighted to sell you another car. Niall MacFlynn - Head of Business
13 May 2025
Great service once again by the team, work completed to high standard, car immaculate on pick up and loan car to keep me mobile.
Response from JKC
Delighted to hear the team delivered a fantastic customer experience! Niall MacFlynn - Head of Business
13 May 2025
Quick and efficient
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
12 May 2025
From the girls greeting me at reception and offering me coffee and a soft seat to picking up my car has always been both professional and a pleasant experience.
Response from JKC
Delighted to hear the team are consistently looking after you well...thank you for your continued support! Niall MacFlynn - Head of Business
12 May 2025
All work explained, easy check in check out. Professional friendly service.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
12 May 2025
The maintenance issue was handled with professionalism and the feedback in terms of the video was excellent.
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
12 May 2025
Everything was done in a professional manner
12 May 2025
Door issue was not fixed and initially I was being charged £1400 for a part in a car that is 3 1/2 years old and always been serviced by BMW. In fairness BMW agreed to pay half so this helped but still disappointed that part broke!
Response from JKC
Apologies for the recent issues with your car - which unfortunately occurred just outside warranty. I understand our Aftersales Manager has been in touch with the good news that BMW have made a goodwill contribution to the total repair, which will hopefully ease the pain! Niall MacFlynn - Head of Business
11 May 2025
Completely satisfied
Response from JKC
Delighted to read your comment...thank you! Niall MacFlynn - Head of Business
10 May 2025
Speedy service with great communication
Response from JKC
Pleased to hear the team delivered a great service! Niall MacFlynn - Head of Business
09 May 2025
Excellent service from staff
Response from JKC
Thank you! Niall MacFlynn - Head of Business
09 May 2025
They did everything that they said that they would do, and when they said that they would do it.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
09 May 2025
Upon collection young gentleman who completed business was fully competent!
Response from JKC
Pleased to hear our Service team looked after you well! Niall MacFlynn - Head of Business
08 May 2025
Very knowledgeable staff keeping Customer updated
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
08 May 2025
Explained the scope of works and costs in advance and all was honoured
Response from JKC
Pleased to hear you had a good experience! Niall MacFlynn - Head of Business
07 May 2025
They done a health check on the car and it was a excellent video clip
Response from JKC
Pleased to hear you enjoyed the personalised video! Niall MacFlynn - Head of Business
07 May 2025
Had issues with leaking panoramic sunroof which required three attempts to get it fixed but they stuck to the job and each time was given a vehicle to drive and tried their best to give me a comfortable vehicle to suit my wife as she is very thin
Response from JKC
Apologies for the ongoing leak in your sunroof - but delighted to hear the team prevailed to get the issue resolved whilst keeping your wife mobile at all times! Niall MacFlynn - Head of Business
06 May 2025
Very satisfied with the work and communications from all the team. Stephen is very helpful and knowledgeable.
Response from JKC
Pleased to hear Stephen and his excellent team provided a 5 Star Experience! Niall MacFlynn - Head of Business
06 May 2025
Very satisfied no fault found
Response from JKC
Delighted to hear everything turned out well! Niall MacFlynn - Head of Business
06 May 2025
Completed as planned
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
06 May 2025
I was given a courtesy car and they kept me informed throughout. Fast turnaround time and great customer service
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
06 May 2025
Completely satisfied.Needed to leave the garage sharply to attend another appointment. The car was washed and ready on time.
Response from JKC
Pleased to hear the team did a great job...and had you ready to go on schedule! Niall MacFlynn - Head of Business
05 May 2025
Good service. My only complaint is the speed of dropping off and collecting the vehicle. My wife had to wait at least 15 minutes and wasn't offered a cup of coffee. When I receive a call that my car is ready and just want to exchange keys and go.
Response from JKC
Thank you for taking my call to discuss your feedback. Apologies for the slight delay at the point of collection, which was longer than normal due to a higher volume of collections at that particular time. Pleased to hear everything regarding your visit was excellent! Niall MacFlynn - Head of Business
05 May 2025
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 May 2025
See above!
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 May 2025
Extremely satisfied. Kept informed, very smooth process
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
04 May 2025
Brilliant team who look after you very well
Response from JKC
That's very kind...thank you! Niall MacFlynn - Head of Business
04 May 2025
Great dealership with friendly helpful staff
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
04 May 2025
Unbeatable service and customer care.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
03 May 2025
All aspects of my visit were excellent.
02 May 2025
Quality , professionalism toward customers .
Response from JKC
Thank you! Niall MacFlynn - Head of Business
01 May 2025
Kept me informed and provided a good quality courtesy car as well as offering to pick up car if needed.
Response from JKC
Delighted to hear the team looked after you well throughout your visit! Niall MacFlynn - Head of Business
29 April 2025
Friendly, efficient and professional
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
29 April 2025
For the same reasons
Response from JKC
Thank you! Niall MacFlynn - Head of Business
29 April 2025
Health check highlighted a small problem with my car which was efficiently dealt with.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
29 April 2025
The staff are friendly and informed. The service is welcoming and easy and my car has been well maintained by them.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
28 April 2025
Very pleased.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
25 April 2025
Very easy sorted. No problems at all. First class team
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
24 April 2025
Very helpful and friendly
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
24 April 2025
Efficient and friendly service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
24 April 2025
Great service and communication
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
23 April 2025
Completely satisfied with the professionalism of all staff at JKC, BMW. Unfortunately the car hire company' Enterprise' cast a very disappointing shadow over my experience!! I think they let BMW down as wll as myself.
Response from JKC
Sincere apologies for the issues you had with Enterprise and thank you for your very kind words regarding the team at JKC who did their best to get you back on the road again ASAP! Niall MacFlynn - Head of Business
23 April 2025
Good communication, excellent customer service, staff friendly and helpful
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
23 April 2025
This would have been lower but for Steven in the service centre. Car in for a major service was broken by the mechanics and car wasn't test driven to confirm road worthiness. I was offered nothing for having two days disrupted by this.
Response from JKC
Apologies for the issue with your car post service. I understand our Aftersales Manager has been in touch to confirm the car was test driven - and that the issue was caused by faulty new part which didn't fail until the car had been collected and driven away by yourself. Thank you for your kind words regarding Stephen who did what he could to resolve the issue once we had been made aware. Niall MacFlynn - Head of Business
22 April 2025
Consistently great experience
Response from JKC
Delighted to receive your positive feedback...and thank you for your continued loyalty! Niall MacFlynn - Head of Business
21 April 2025
Called in with a problem and they fixed it that same day.
Response from JKC
Pleased to hear the team resolved your issue quickly! Niall MacFlynn - Head of Business
21 April 2025
No issues
Response from JKC
That's good to hear...thank you! Niall MacFlynn - Head of Business
19 April 2025
It's so easy from start to finish.
19 April 2025
Job done - on time! Simple as that!
18 April 2025
Good experience.
16 April 2025
Efficient
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
16 April 2025
Good feedback on what needed to be done .
Response from JKC
Pleased to hear the team kept you fully informed during your visit! Niall MacFlynn - Head of Business
15 April 2025
Totally transparent and kept me updated, meet and greet girls are always friendly and more than happy to help no matter what.
Response from JKC
Delighted to hear the girls always extend a warm welcome and the team communicated well throughout your visit! Niall MacFlynn - Head of Business
15 April 2025
Quick, video of your car and cleaned the car
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
15 April 2025
Completely satisfied with JKC Coleraine Outstanding customer service!! We are telling everyone how well we were treated
Response from JKC
Delighted to receive your kind & positive feedback...thank you so much! Niall MacFlynn - Head of Business
15 April 2025
Looked after by Dillon and Stephen. Nothings ever too much trouble for these members of the team. Great communication
Response from JKC
Thank you...really pleased to hear Dylan & Stephen delivered a 5 Star experience! Niall MacFlynn - Head of Business
14 April 2025
All items fully detailed and completed
Response from JKC
Pleased to hear the team did a good job! Niall MacFlynn - Head of Business
13 April 2025
Thanks to Zara for her great service and help re loan car whilst repair was completed. She kept in regular contact and kept me informed of progress. Also a nice touch to deliver my car to the house upon completion ( I live 85 miles from JKC).
Response from JKC
Your kind and positive comments are very much appreciated...thank you! Zara is a wonderful member of our team - who really knows how to deliver an incredible customer experience! Niall MacFlynn - Head of Business
13 April 2025
Great service kept well and nformed
Response from JKC
Pleased to hear the team communicated well throughout your visit! Niall MacFlynn - Head of Business
13 April 2025
Can't find any faults
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
12 April 2025
It was very nice of bmw to give me a car until my vehicle was sorted and a beautiful car at that very pleased indeed thanks for that
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
12 April 2025
as mentioned 5 star service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
12 April 2025
It was good to know that the warp I experienced on my brake disc was covered by warranty and JKC were able and happy to replace the discs and brake pads free of charge.
Response from JKC
Great to hear the team delivered a positive customer outcome! Niall MacFlynn - Head of Business
11 April 2025
Very friendly and helpful.
09 April 2025
Everything carried out as requested.
Response from JKC
Pleased to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
09 April 2025
Just a pleasure and no hassle
Response from JKC
Great to receive your positive feedback...welcome to JKC! Niall MacFlynn - Head of Business
08 April 2025
Too many messages and reminders about the service
Response from JKC
I'm sorry to hear you feel the level of contact is too high - and thank you for taking my call to discuss your feedback. To confirm our conversation, the messages & reminders follow a fixed BMW structure that we have no control over - apologies if you feel this is more than you require - and I was pleased to hear that everything else regarding your visit was excellent! Niall MacFlynn - Head of Business
07 April 2025
given information throughout my time there
Response from JKC
Pleased to hear the team kept you fully updated during your visit! Niall MacFlynn - Head of Business
06 April 2025
My experience of Jkc is faultless they provide outstanding service and are prepared to go the extra mile to give complete customer satisfaction
06 April 2025
This time was fine and I was very happy with the EGR Replacement but on the Sunroof during the past it was awful. JKC Techniicians in conjunction with BMW experts in Germany were unable to resolve my Panoramic sunroof problems after 9 days work
06 April 2025
Service was fast and efficient with video showing some parts of the service carried out. However, they strongly suggested that I change the rear wiper at a cost of around £45 but I had replaced it only a few weeks before
06 April 2025
Shannon called and booked the car in she was very friendly. Dylan phoned we agreed a 3hr service time. Service took much longer and did not have good interaction with Dylan (unprofessional) The car interior was not cleaned and I wasn't told this.
05 April 2025
No issues- friendly and fast service
05 April 2025
All went smoothly
Response from JKC
That's good to hear! Niall MacFlynn - Head of Business
04 April 2025
Always offer excellence
Response from JKC
Pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
04 April 2025
Excellent customer service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
01 April 2025
Again extremely friendly staff all work carried out to a high standard and done very quickly
Response from JKC
Thank you for your kind feedback. Pleased to hear the team looked after you so well! Niall MacFlynn - Head of Business
01 April 2025
The service staff knew my appointment time for the MOT centre & checked my car as a priority.
Response from JKC
Pleased to hear the team went above & beyond to ensure your car was turned around quickly and ready for the MOT! Niall MacFlynn - Head of Business
01 April 2025
Excellent service provided. Thorough and efficient
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
31 March 2025
Time that suited me, service was great and completed within the agreed time
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
30 March 2025
I have always been attended to satisfactorily
Response from JKC
We're very pleased to hear that...thank you! Niall MacFlynn - Head of Business
29 March 2025
Straight forward no hassle service
Response from JKC
Exactly how it should be...thank you for the feedback! Niall MacFlynn - Head of Business
29 March 2025
Very good service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
29 March 2025
Car was returned as promised on time
Response from JKC
Great to hear the team completed the job on schedule! Niall MacFlynn - Head of Business
28 March 2025
I am confident the standard of service is good as I do all I'm services with JKC
Response from JKC
Thank you for trusting us with your BMW. Your continued loyalty is very much appreciated! Niall MacFlynn - Head of Business
27 March 2025
Efficient and everything was completed on time.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
27 March 2025
Sorted problem
Response from JKC
Pleased to hear the team got the job done! Niall MacFlynn - Head of Business
27 March 2025
.
Response from JKC
Thank you for your 5 Star rating! Niall MacFlynn - Head of Business
27 March 2025
Reliably
Response from JKC
Thank you! Niall MacFlynn - Head of Business
27 March 2025
Friendly staff
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
26 March 2025
My service was accommodated at very short notice, dealt with over lunch and the whole team were so professional and courteous
Response from JKC
Pleased to hear the team did what they could to accommodate your needs and that you were well looked after during your visit! Niall MacFlynn - Head of Business
26 March 2025
It's my option that JKC are a trustworthy, reliable and extremely capable outfit. All these qualities came to the fore during my most recent visit. I felt that the problem was identified honestly and repaired properly and professionally.
Response from JKC
Your kind & positive feedback is gratefully received and very much appreciated...thank you! Niall MacFlynn - Head of Business
24 March 2025
Comprehensive care , very professional and personalised service .
Response from JKC
Thank you for your kind & positive feedback...delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
24 March 2025
no issues-everything completed as expected with friendly service
Response from JKC
Great to hear everything went well! Niall MacFlynn - Head of Business
23 March 2025
Courteous personnel
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
23 March 2025
My X5 was up for 2 recalls, I would like to have had my vehicle washed after travelling 2 hour round trip for a recall by BMW this was my only disappointment.
22 March 2025
Jkc very clean and great staff and always go out of there way tohelp you
Response from JKC
That's great to hear! We appreciate your kind words...thank you! Niall MacFlynn - Head of Business
22 March 2025
Very good service experience and got a lend out car which was very much appreciated but still have a problem with wing mirror on car
Response from JKC
Pleased to hear you had a great experience! Apologies for the ongoing issue with your wing mirror, which I understand the team are looking at for you again early week. Niall MacFlynn - Head of Business
22 March 2025
My service experience at JKC was excellent. The team was professional, knowledgeable, and attentive, ensuring my BMW received top-tier care. The process was smooth, and customer service was outstanding. Highly satisfied and would definitely return.
21 March 2025
Service completed very satisfactory.
21 March 2025
While booking the recall I made a mistake and misunderstood the date / day (I work nights and sometimes forget what day of the week it even is) and had to reschedule, the staff were really nice and they were very happy to accommodate another day.
Response from JKC
Pleased to hear the team did whatever they needed to do to get you rebooked & sorted! Niall MacFlynn - Head of Business
21 March 2025
Smooth from booking through to collecting car
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
20 March 2025
Outstanding service
19 March 2025
Very nice people
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
19 March 2025
Vehicle service completed at agreed time. All items completed as agreed
Response from JKC
Delighted to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
19 March 2025
Well treated and Zara was knowledgeable and responsive, keeping me informed along the way.
Response from JKC
Pleased to hear Zara did a great job...a very valued member of our team who really knows how to deliver an excellent customer experience! Niall MacFlynn - Head of Business
18 March 2025
Very minor service on a 3 year old 128TI with only 4,000 miles driven since new. Only slight query - the vehicle had a test drive (absolutely no problem) but the info on the dash showed 5.5miles at 15.6mpg - was it a rally stage!!!
18 March 2025
The video/audio of the health check was good but the gentleman who spoke the audio was too fast. It was difficult to take it in. He needs to consider customers who are over 80 years of age. He should be encouraged to slow down by about 30%
Response from JKC
Sincere apologies for the issues with your personalised video. The team have taken your feedback on-board and hope to deliver a much better experience the next time! Niall MacFlynn - Head of Business
18 March 2025
Had no problems.. Service appointment easy to arrange.. Staff courteous and helpful.. Timely updates throughout..
Response from JKC
Pleased to hear you had a great experience! Niall MacFlynn - Head of Business
18 March 2025
Very nice, excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
18 March 2025
Overall, I'm very satisfied with my experience at the garage. The friendly staff and excellent communication made the process smooth and enjoyable!
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
18 March 2025
I was very well looked after.
17 March 2025
No complaints
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
17 March 2025
Excellent service from JKC, very satisfied.
Response from JKC
Delighted to hear you enjoyed a 5 Star experience! Niall MacFlynn - Head of Business
17 March 2025
My car was brought to JKC because I was getting brake pedal vibration. Unfortunately the problem still exists.
Response from JKC
I understand the brake discs were replaced in January and the fault has since reoccurred. As per the conversation with our Aftersales Manager, the retailer you purchased the car off would be best placed to investigate the issue further. Niall MacFlynn - Head of Business
16 March 2025
Very satisfied
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
16 March 2025
Great service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
16 March 2025
Excellent customer service at all stages, from the initial problem with my vehicle through to the return of my (repaired) vehicle to my home property.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
14 March 2025
Car back on time washed and serviced
Response from JKC
Great to hear the team did a good job! Niall MacFlynn - Head of Business
14 March 2025
WELLSATISFIED
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
14 March 2025
My car was with JKC for a routine service and had an intermittent problem with the heated seats. JKC gave me a car during this time and Gordon and Stephen kept me well informed and updated me on the progress and were always courteous.
Response from JKC
Delighted to hear the lads looked after you well and kept you mobile throughout your visit! Niall MacFlynn - Head of Business
13 March 2025
No issues
Response from JKC
That's good to hear...thank you! Niall MacFlynn - Head of Business
13 March 2025
Very satisfyed and your garage is easy to get in touch with and very helpful as well
Response from JKC
That's very kind of you. Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
12 March 2025
JKC is a wonderful place to do business
12 March 2025
From the minute one arrives in the showroom staff are excellent and understanding.
Response from JKC
Great to hear the team always extend a warm welcome! Niall MacFlynn - Head of Business
12 March 2025
Always friendly
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
12 March 2025
Generally good but expensive
11 March 2025
I could not speak highly enough of the service I receive
Response from JKC
That's quite a statement...thank you! Niall MacFlynn - Head of Business
10 March 2025
Friendly helpful staff, service carried out promptly.
Response from JKC
Delighted to hear the team delivered a great experience! Niall MacFlynn - Head of Business
09 March 2025
Having waited 40 minutes to collect my keys I was offered no apology or explanation why there was a such a long delay
Response from JKC
So sorry for the delay on the day of your visit. I understand our Aftersales Manager has been in touch to offer his personal apologies for any inconvenience caused. Niall MacFlynn - Head of Business
09 March 2025
Very professional
Response from JKC
Thank you! Niall MacFlynn - Head of Business
08 March 2025
Excellent team, very friendly and helpful. Quick turnaround too.
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
08 March 2025
As above "Very professional, courteous and transparent pricing."
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
08 March 2025
Staff were so pleasant Zara & June were delightful and prompt to action everything as discussed, excellent service
Response from JKC
Delighted to hear Zara & June delivered a 5 Star Experience! Niall MacFlynn - Head of Business
08 March 2025
During my recent visit which was due to a safety recall issue, was a pleasant one from the initial phoning up to booking my car in, to dropping off my car & the time frame of collecting my car overall was a good experience.
Response from JKC
Pleased to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
08 March 2025
Good Thoughts
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
07 March 2025
Fantastic customer service by Dylan from beginning to end. Dylan kept me updated throughout - a great ambassador for the service team !
Response from JKC
Thank you for your kind words & positive feedback in regard to Dylan...a highly valued member of our Service Team who really knows how to look after the customer! Niall MacFlynn - Head of Business
07 March 2025
Very efficient and courteous customer service.
06 March 2025
My husband was told it would take 3-4 weeks to drop the car back which is disappointing as I have to use holidays to collect my car.
Response from JKC
Apologies for any miscommunication regarding the redelivery of your car - and thank you for for taking my call to discuss the detail behind your feedback. Niall MacFlynn - Head of Business
04 March 2025
Using JKC for my service ensures my car is thoroughly examined and provides peace of mind.
Response from JKC
Thank you for placing your trust in JKC...rest assured you and your BMW will always be in good hands! Niall MacFlynn - Head of Business
03 March 2025
As stated above, fantastic service and friendly staff, they worked as quick as possible to get my car back to me aslo!
Response from JKC
Thank you! Delighted to hear our excellent team reacted promptly to get you back on the road ASAP! Niall MacFlynn - Head of Business
01 March 2025
Staff at JKC are super friendly and know exactly what their customers need and want. Really helpful and listened to what I had told them and put things right.
Response from JKC
Pleased to hear the team delivered a 5 Star Experience. Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
01 March 2025
From the moment I arrived I was treated with total care and professionalism by everyone Gary Jackson the Service Manager personally called me to indicate what the issue was and how he was going to sort it In addition when I arrived to pick up the car
Response from JKC
Delighted to hear the team looked after you well and Gary's personal touch really made the difference! Niall MacFlynn - Head of Business
27 February 2025
Very clear and detailed summary of my car and I git the feeling that the employees were happy working there
Response from JKC
Great to hear our happy team did a great job! Niall MacFlynn - Head of Business
27 February 2025
Good staff and car well looked after
Response from JKC
Pleased to hear everything went smoothly and the team looked after you well! Niall MacFlynn - Head of Business
27 February 2025
Good facilities for customers, got a complimentary car which I test drove and was very pleased with
Response from JKC
Delighted to hear you enjoyed your visit...and the test drive! Niall MacFlynn - Head of Business
26 February 2025
Very good prompt service
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
26 February 2025
I've known Jack Cassidy for 60 years , always been & continues to be the Professional he has always been .
Response from JKC
Thank you for your very kind words regarding Jack, our founder & our leader...a wonderful man! Niall MacFlynn - Head of Business
26 February 2025
Service is A+
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
26 February 2025
Treated as an individual and not just a number
Response from JKC
As a family business which prides itself on delivering a bespoke, personal service - your comment is gratefully received...thank you! Niall MacFlynn - Head of Business
26 February 2025
Thoroughly professional experience from booking in until vehicle collection. Updates throughout remedial work greatly appreciated.
Response from JKC
Pleased to hear you enjoyed a 5 Star Experience...welcome to JKC! Niall MacFlynn - Head of Business
26 February 2025
Staff gave regular and timely updates. I was grateful to have extended access to a loan vehicle without any sense of obligation.
Response from JKC
Delighted to hear everything went smoothly and the team kept you mobile throughout your visit! Niall MacFlynn - Head of Business
25 February 2025
All service items where completed within the time frame
Response from JKC
Great to hear the team did a great job - on schedule! Niall MacFlynn - Head of Business
25 February 2025
all done great
Response from JKC
I'm pleased to hear that! Niall MacFlynn - Head of Business
25 February 2025
Gordon Wilson was excellent and also negotiated a better deal for me on my repair
Response from JKC
Delighted to hear Gordon looked after you well...a top man! Niall MacFlynn - Head of Business
24 February 2025
All work requested carried out
24 February 2025
As above
24 February 2025
The routine service was carried out promptly and the recommended additional work required was described clearly and in detail and carried out efficiently and without undue delay.
Response from JKC
Pleased to hear you had a great experience and the team looked after you so well throughout your visit! Niall MacFlynn - Head of Business
24 February 2025
all went very well
24 February 2025
They were quick and efficient to sort the small problems we had out straight away with the car.
23 February 2025
Got a date that suited me, courtesy car available and service completed within agreed timescale
23 February 2025
Excellent communications, serviced on time. Zara on customer service very helpful after I needed the car returned as quickly as possible due to a family emergency.
22 February 2025
Excellent update with health check video, approved an additional matter that needed attention at a reasonable cost.
22 February 2025
Although our car was bought through the Motability scheme there was no courtesy car available for us. Even though my husband cannot walk very far, we had to spend 4 1/2 hours in the town waiting for our vehicle. Surely this should have been foreseen.
27 April 2025
Kept informed from the moment I placed my order, to car being delivered. Also, the only time I have received a beautiful package of flowers from car retailers. The sales member I have dealt with on both occasions has been Rees, an amazing sales rep.
Response from JKC
Your kind & positive feedback is very much appreciated, especially in regard to Rees - a key member of our team who really knows how to deliver a wonderful customer experience! Niall MacFlynn - Head of Business