OUR CUSTOMER REVIEWS
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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
423 ratings and 233 comments received in the last 90 days.
05 December 2024
Very accommodating and great facilities.
Response from JKC
Thank you for your kind & positive words! Niall MacFlynn - Head of Business
05 December 2024
Excellent. Extremely satisfied.
Response from JKC
Delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
02 December 2024
Dealt with Rees
Response from JKC
Great to hear Rees delivered a 5 Star experience! Niall MacFlynn - Head of Business
23 November 2024
Helpfulness of the staff.
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
22 November 2024
JKC are old friends of mine - what more is there to say!
Response from JKC
We most certainly are...40 years and counting! Thank you for your continued support and loyalty. Niall MacFlynn - Head of Business
04 November 2024
Excellent service and 5star in delivery
Response from JKC
Delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
29 October 2024
Very welcoming and friendly
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
25 October 2024
As a returning customer, once again a very sufficient, pleasant and hassle free experience.
Response from JKC
Delighted to hear the team looked after you well. Your continued loyalty to both JKC and the BMW brand is very much appreciated...thank you! Niall MacFlynn - Head of Business
24 October 2024
Fantastic experience
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
24 October 2024
Excellent customer service. Entire procedure done without any problems and fully explained to me.
Response from JKC
Really pleased to hear the team delivered a premium, 5 Star experience! Niall MacFlynn - Head of Business
13 October 2024
Rees was extremely helpful and friendly. He went above and beyond to make the Mobility process easy for me.
Response from JKC
Delighted to hear Rees went the extra mile to ensure you had a wonderful experience! Niall MacFlynn - Head of Business
12 October 2024
Aaron the sales guys couldn't have done more for me
Response from JKC
Great to hear Aaron delivered a 5 Star experience! Niall MacFlynn - Head of Business
11 October 2024
Great, very helpful team
Response from JKC
Thank you! Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
05 October 2024
Great staff and Aaron Watton was fantastic
Response from JKC
Thank you for your kind words - especially in regards to Aaron...a top man! Niall MacFlynn - Head of Business
04 October 2024
Ree's Murphy sales executive was very helpful and not "pushy", just professional
Response from JKC
Delighted to hear Rees looked after you well and delivered a "premium" buying experience...welcome to JKC! Niall MacFlynn - Head of Business
03 October 2024
Very professional and friendly staff from the front desk, the sales team, and the BMW Genius. Plus the usual personal welcome and thanks from Head of Business.
Response from JKC
Delighted to hear the team delivered a premium experience. Thank you again for your continued loyalty to both JKC and the BMW brand! Niall MacFlynn - Head of Business
24 September 2024
Staff were so nice, excellent information on new car. Made me feel very welcome with coffee and beautiful flowers.
Response from JKC
Really pleased to hear the team delivered a great experience. Welcome to JKC and thank you for the business! Niall MacFlynn - Head of Business
21 September 2024
I had no problems and everything I requested was accommodated
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
13 December 2024
Easy to deal with
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
13 December 2024
Very helpful and always welcome you
Response from JKC
Delighted to hear the team always look after you well! Niall MacFlynn - Head of Business
11 December 2024
Arranged to fix a problem whereby when the rear screen demist was turn off the radio cut out free of charge.
Response from JKC
Pleased to hear the team went the extra mile to ensure your issue was resolved at no cost to yourself! Niall MacFlynn - Head of Business
09 December 2024
Car was serviced to a high standard.
09 December 2024
Took too much time for such a simple recall
Response from JKC
Sorry to receive your feedback. I understand our Service Manager has been in touch with you directly to discuss the reasons behind the time taken and to offer his personal apologies. Pleased to hear everything regarding your visit was excellent! Niall MacFlynn - Head of Business
09 December 2024
Excellent
09 December 2024
Very good
09 December 2024
The service was booked on line as a wait in the dealers but in fact it was not.
09 December 2024
Great service from Zara.
Response from JKC
Pleased to hear Zara looked after you so well...a fantastic member of our Service Team and a great ambassador for the BMW brand! Niall MacFlynn - Head of Business
09 December 2024
Excellent customer service as usual .
Response from JKC
Great to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
08 December 2024
JKC send a video of the service as it takes place, ensuring that everything that needs to be done, has been completed.
08 December 2024
THEY MAKE EVERY EFFORT TO ACCOMODATE THE CUSTOMER
08 December 2024
Well looked after
07 December 2024
Exactly as befitting BMW vehicles - excellent
07 December 2024
Trusted staff & equipment
06 December 2024
Excellent service and premises.
06 December 2024
Simply because the bmw garage deserve it and i was very very satisfied comparing it to other car dealers
06 December 2024
Their service is excellent, their staff are first rate
05 December 2024
The staff clearly explained what had to be done.
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business - Head of Business
05 December 2024
Looked after from i entered until i left. Excellent communications, no surprises.
04 December 2024
great video of car assessement
Response from JKC
Pleased to hear you found the personalised video useful! Niall MacFlynn - Head of Business
04 December 2024
QUALITY CARE
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
04 December 2024
Very nice people make you feel welcome
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
04 December 2024
staff were helpful communication was maintained before during snd after my visit. nice environment with refreshments and facilities. issues resolved satisfactorily
Response from JKC
Delighted to hear the team delivered a 5 Star Customer Experience! Niall MacFlynn - Head of Business
04 December 2024
Customer service is 10
Response from JKC
That's exactly what we love to hear...thank you! Niall MacFlynn - Head of Business
04 December 2024
Gordon was superb. Extremely helpful and great to talk to. Gareth and Stephen were also excellent.have spoken to both before and cannot fault their knowledge and customer service
Response from JKC
Your kind & positive feedback regarding Gordon, Gareth & Stephen is very much appreciated...thank you! Niall MacFlynn - Head of Business
04 December 2024
Professional service from all staff.
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
03 December 2024
Great people
Response from JKC
Thank you! Niall MacFlynn - Head of Business
03 December 2024
Fantastic to deal with
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
03 December 2024
Always really friendly and non pretentious atmosphere unlike some city dealerships
Response from JKC
Delighted to hear you had a great experience...welcome to JKC! Niall MacFlynn - Head of Business
02 December 2024
Friendly helpful staff
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
02 December 2024
Fantastic customer service from start to finish a very personal approach by all involved
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
01 December 2024
Very nice helpful staff who were efficient
Response from JKC
Pleased to hear our excellent team looked after you well! Niall MacFlynn - Head of Business
29 November 2024
accompanied with my car had been
28 November 2024
Very satisfied with the service team
Response from JKC
Lovely to receive your feedback...thank you! Niall MacFlynn - Head of Business
27 November 2024
just.excellent.ses
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
27 November 2024
Excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
27 November 2024
Able to work while waiting on car
Response from JKC
Pleased to hear you found our new workspace area useful! Niall MacFlynn - Head of Business
26 November 2024
Very pleased expressed the need to be left the garage with in a time they arranged and I fully understand that may not always be possible but I have rarely been over the time
Response from JKC
Delighted to hear the Service team went the extra mile to ensure you were back on the road in good time! Niall MacFlynn - Head of Business
26 November 2024
I've had a few issues
26 November 2024
Personal attendsion
Response from JKC
At JKC, we pride ourselves on delivering a personal, bespoke service...so it's lovely to receive your comment! Niall MacFlynn - Head of Business
25 November 2024
I was very satisfied with my service experience at JKC. Gareth was more than helpful in explaining everything to me in regard to the service.
25 November 2024
The service was excellent and responded very quickly.
25 November 2024
Good service and sorted outstanding issues
24 November 2024
The check-in process and length of time for repair was easy
24 November 2024
Did what they said they would
24 November 2024
Excellent, professional service
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
24 November 2024
Efficient and good communication
24 November 2024
All went to plan
24 November 2024
Jkc looked at diagnosed and fixed the problem quickly and I was able to contact them and they happily kept me informed on the progress and even sent a health check video where they examined the condition of the whole car. Great service
23 November 2024
My requirements were addressed professionally and my vehicle was represented to the highest standard.
22 November 2024
Professional
21 November 2024
They did exactly what was required in a very quick turnaround
Response from JKC
"Do what you said you said you would do" - it works every time. Many thanks for your positive feedback! Niall MacFlynn - Head of Business
20 November 2024
Nice to deal with a Company known for Professionalism .
Response from JKC
And it's nice to deal with you too...thank you for your kind words! Niall MacFlynn - Head of Business
19 November 2024
Thank You we were very warmly welcomed in JKC a nice atmosphere we are pleased with the new car which is the BMW 330
19 November 2024
Pickup time selection online was not clear
19 November 2024
Again an excellent experience
19 November 2024
The buying process was very smooth and caused not at all stressful
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
18 November 2024
Everything was good
18 November 2024
Completely satisfied
18 November 2024
Smooth and efficient service as always from JKC. Stephen and Gareth got me sorted promptly after needing to get recovered. Always worth doing the extra travel from Belfast to get sorted. 10/10!!
18 November 2024
Explained everything from start to finish
18 November 2024
Everything went well
18 November 2024
Could not have been better.Stephen's knowledge and experience was first rate.
18 November 2024
Service was carried out as required. Was a comfortable space to wait until my car was ready.
18 November 2024
All good
18 November 2024
I was kept informed of the progress of my service and the work completed was what was required and no more.
18 November 2024
Always helpful - great staff. 5 star service from start to finish.
17 November 2024
All issues resolved
Response from JKC
That's great to hear! Niall MacFlynn - Head of Business
17 November 2024
JKC GREAT SERVICE
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
17 November 2024
In terms of the service and the processing it is all excellent. Cost is the only issue and concern
Response from JKC
Thank you for your positive feedback regarding your visit. I understand our Aftersales Manager has since been in touch to discuss your concerns regarding cost. Niall MacFlynn - Head of Business
17 November 2024
Service done in timely manner
Response from JKC
Pleased to hear the team completed the work on schedule! Niall MacFlynn - Head of Business
15 November 2024
Recall work carried out as arranged all on time
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
15 November 2024
Proper team effort
Response from JKC
We're all about the team at JKC...thank you for recognising that! Niall MacFlynn - Head of Business
14 November 2024
Very satisfied. Took longer than estimated.
Response from JKC
Sincere apologies for any delay on the day. Pleased to hear you had a great visit otherwise! Niall MacFlynn - Head of Business
13 November 2024
Everything done that was required and the car returned cleaned inside and out
Response from JKC
Delighted to hear you had a great experience...thank you! Niall MacFlynn - Head of Business
12 November 2024
the car didn't get as much as a hover or wash.
11 November 2024
Love the video of health check, self check in, very thoughtful lifts from June. However. . Though 2 front tyres were flagged for replacement, the rear 2 also needed replacing and this was only flagged by KwikFit.
11 November 2024
Staff were excellent
11 November 2024
High quality efficient service
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
11 November 2024
My car was in for a brake fluid change under our service plan but this did not include checking/cleaning and sealing the brake pipes. This should be mandatory if changing brake fluid. Instead I had to pay £159 to have this done under an mot check.
10 November 2024
Absolutely loved the video sent to me of a technician named DANIEL doing a health check of my car,as a mechanic myself of 30yrs I appreciated his caring and knowledge of the job he was carrying out.definitely worth 5 stars to this technician.????
10 November 2024
Car running v well
Response from JKC
Pleased to hear that! Niall MacFlynn - Head of Business
10 November 2024
No complaints to make
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
10 November 2024
Very pleased with service experience at JKC
09 November 2024
Quick service
09 November 2024
Great service
09 November 2024
Booked in straight away really easy And fast
07 November 2024
Staff very friendly and helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
07 November 2024
Cleaning
05 November 2024
All information required has been provided, friendly polite service when getting the car serviced.
Response from JKC
Delighted to hear you enjoyed a 5 Star Experience! Niall MacFlynn - Head of Business
04 November 2024
Great service from start to finish.
Response from JKC
We're delighted to hear that...thank you! Niall MacFlynn - Head of Business
04 November 2024
Nothing was a bother , great to work with
Response from JKC
Great to hear the team went above & beyond to deliver a 5 Star Experience! Niall MacFlynn - Head of Business
03 November 2024
Everyone was welcoming and everything was as planned and agreed in the set time scale
Response from JKC
Pleased to hear you had a great experience and everything went smoothly! Niall MacFlynn - Head of Business
01 November 2024
Everything was done well. The video review each time I find reassuring
Response from JKC
Great to hear the team look after you well and keep you up to speed on every visit via the personalised video! Niall MacFlynn - Head of Business
01 November 2024
Always excellent job
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
01 November 2024
Service completed as arranged. I was kept up to date throughout the process with a video report on the vehicle and emails.
Response from JKC
Delighted to hear the team kept you fully informed throughout your visit and you found the personalised video useful! Niall MacFlynn - Head of Business
01 November 2024
Top class service from JKC every time. My car was collected from home over 80 miles away and courtesy loan car left with me. Service/repair work fully explained and priced in advance. JKC's after sales from is superb.
Response from JKC
Your kind & positive feedback is gratefully received and very much appreciated...thank you! Niall MacFlynn - Head of Business
01 November 2024
The strategy that u run gives the customer confidence.
Response from JKC
Your comment is very much appreciated...thank you! Niall MacFlynn - Head of Business
31 October 2024
Winter wheels swapped out as usual Good service
Response from JKC
Pleased to hear the team always ensure you are well looked after! Niall MacFlynn - Head of Business
31 October 2024
the works were carried out promptly however, after recommending that we get new wiper blades the garage did not have them in stock. The car was handed back to us without being washed.
30 October 2024
Excellent on all ways
Response from JKC
Thank you! Niall MacFlynn - Head of Business
30 October 2024
Good communication through an extended repair
30 October 2024
Quoted price was correct. Professional.
Response from JKC
That's great to hear...and exactly how it should be! Niall MacFlynn - Head of Business
30 October 2024
Work, a minor alloy wheel repair on my new six month old 4 series was dealt with quickly. Repair carried out expertly and to my satisfaction.
Response from JKC
Pleased to hear the team were able to move quickly, get the repair done and get you back on the road! Niall MacFlynn - Head of Business
29 October 2024
An efficient and friendly experience.
Response from JKC
Pleased to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
29 October 2024
Quick and great explanation of visual check given.
29 October 2024
Highly professional friendly service
29 October 2024
Staff are very helpful nice and pleasant but a lack of facilities if you're waiting a long time on your car being serviced some dealerships have better experience in this field, at least have good quality coffee.
29 October 2024
They do all i was expecting
28 October 2024
Impeccable service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
28 October 2024
Always greeted with a smiling face
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
28 October 2024
So professional in every way from looking at the car, test drive and purchasing it was all just so easy for the customer
Response from JKC
Thank you for your kind & positive feedback...welcome to JKC! Niall MacFlynn - Head of Business
28 October 2024
Everything was dealt with fast & very efficient. I had video footage of every detail about my Jeep. Very reassuring I could see how professional the work was carried out .
Response from JKC
Delighted to hear the team looked after you well and you found the personalised video both informative and reassuring! Niall MacFlynn - Head of Business
27 October 2024
reception desk staff excellent special mention to gareth at service desk,polite,efficient,extremly helpful and professional garage staff did a great job very well pleased. special mention to the car valeter,a credit to jkc
Response from JKC
Thank you for your kind & positive feedback. Delighted to hear Gareth and the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
26 October 2024
Very easy to work with
Response from JKC
At JKC, our teams will ALWAYS go the extra mile to accommodate your needs, not ours...so your comment is gratefully received! Niall MacFlynn - Head of Business
26 October 2024
Service was great ! I say this because contact between staff and myself was good everything was well explained to me and nothing was an issue ! Just plain sailing .. service was great ??
26 October 2024
I booked through Zara the customer service advisor who was friendly, professional a customer could not have asked for more. 5* to her.
Response from JKC
Pleased to hear Zara delivered an excellent experience! Niall MacFlynn - Head of Business
26 October 2024
Excellent staff
Response from JKC
Thank you! Niall MacFlynn - Head of Business
25 October 2024
Excellent staff
25 October 2024
Quick to resolve the issue with the car
25 October 2024
Very friendly, went out of their way for the customer.
25 October 2024
very well looked after
23 October 2024
Completed on time, friendly, courteous and knowledgeable staff. Cost as stated before work began. Good communication from the technician and advisor.
23 October 2024
Took much too long
23 October 2024
When you arrive thought the door you are treated like family and given all the attention required
Response from JKC
As a private, family owned business you can always be assured of a warm welcome at JKC! Niall MacFlynn - Head of Business
23 October 2024
Very approachable and friendly staff throughout JKC. Drop off and pick up service was efficient. Length of service was faster than expected. Vehicle was returned to me in the same fashion I had delivered it (minus the service works).
22 October 2024
As always my car comes back (after its health check as they call it) spotless both inside and outside and I feel confident that they have really checked it over, they even Email me a video of the work they are doing on it.
Response from JKC
Pleased to hear the team are consistently looking after you - and your BMW - so well! Niall MacFlynn - Head of Business
22 October 2024
Totally satisfied
Response from JKC
Great to hear that...thank you! Niall MacFlynn - Head of Business
21 October 2024
Good communication through the booking system, great customer care whilst waiting on my car, would have been full stars but were unable to provide loan car on my service date. They did offer to rearrange to when they would have one available.
21 October 2024
Every detail was looked over with professional eyes and relaid back to us
21 October 2024
From delivery to collection we were kept up to date with what was happening and the service team did everything in their power as we were a time constraint!!
Response from JKC
Delighted to hear the team kept you fully informed and got you back on the road ahead of schedule! Niall MacFlynn - Head of Business
21 October 2024
Time delay
Response from JKC
Sincere apologies for the delay with your car on the day of your visit. I understand our Service Manager has been in touch to explain the detail behind the delay and offer his personal apologies. Niall MacFlynn - Head of Business
20 October 2024
My vehicle received a full inspection with the report sent to me for viewing. Great forward thinking from the BMW Team.
Response from JKC
At JKC, the Service team carry out a full safety check on your car before you collect it again, which provides great peace of mind for our customers! Niall MacFlynn - Head of Business
20 October 2024
Everything was carried out and efficiently done so
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
19 October 2024
A good job overall
19 October 2024
Very thorough inspection
18 October 2024
Gary and service team go above and beyond as always
18 October 2024
Service quality appeared to be very good.
17 October 2024
The car for service was a 2005 V10 and needed specialized service mechanic and JKC had a mechanic with 30+ years experience and knew exactly what to do.
Response from JKC
Rest assured, your M5 V10 will always be in the best hands with our highly experienced team! Delighted to hear everything went smoothly. Niall MacFlynn - Head of Business
17 October 2024
Straight forward process
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
17 October 2024
Really really good service
Response from JKC
Delighted to hear that...thank you! Niall MacFlynn - Head of Business
17 October 2024
Professional and friendly.
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
16 October 2024
Staff are very pleasant to talk to and always leave car clean and well presented
16 October 2024
Courtesy car was ready for me on arrival. Staff very courteous. Zara got me sorted in no time at all. Told me car should be ready early afternoon. Contacted me when car was in car wash. Picked up car and was dealt with in 5 minutes.
Response from JKC
Delighted to hear Zara delivered a 5 Star experience! Niall MacFlynn - Head of Business
16 October 2024
Fantastic as always from the great staff at Jkc. Sorted the brake fluid service and as always a warm welcome from all the staff. They are a credit to your brand.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
15 October 2024
From check in to return of vehicle JKC are a truly customer focused company
15 October 2024
Excellent to deal with
15 October 2024
Normally a courtesy car is provided but none were available..caused me a relative inconvenience
14 October 2024
Was given all the information I needed and the service was carried out quickly.
Response from JKC
Great to hear the team did a great job! Niall MacFlynn - Head of Business
14 October 2024
Excellent service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
14 October 2024
Look after you well keep you well informed about your car
Response from JKC
Pleased to hear the team kept you up-to-date during your visit! Niall MacFlynn - Head of Business
14 October 2024
Quick fast service
Response from JKC
Thank you...we don't hang around! Niall MacFlynn - Head of Business
13 October 2024
There was a recall on my vehicle and the staff organised very quickly to get the work completed. When the car was there they also completed a check of the vehicle and sent a video. All staff were very helpful.
Response from JKC
Pleased to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
13 October 2024
Good service but high price
Response from JKC
Thank you for your feedback. At £105, the team worked hard to ensure we delivered the job as competitively as they possibly could...so it's somewhat disappointing to receive your 3.5 Star Rating. Niall MacFlynn - Head of Business
13 October 2024
This is a top rate company. The staff are friendly and professional and the service you get is second to none.
Response from JKC
Thank you! Your kind and positive comments are gratefully received. Niall MacFlynn - Head of Business
13 October 2024
Consideration was given to my personal circumstances as well as the issues with the car.
Response from JKC
At JKC, our fantastic teams will always deliver a warm, personal and bespoke experience - each and every time you visit! Niall MacFlynn - Head of Business
13 October 2024
Staff have been helpful and courteous, and standard of workmanship very good.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
12 October 2024
Excellent customer service. Purpose of the visit was to have the EGR cooler replaced (recall) so it was great to get the health check undertaken resulting in the replecement of the rear brake pads without the need to book the vehicle back in again.
Response from JKC
Delighted to hear the team went the extra mile to ensure your car went back to you with a clean bill of health! Niall MacFlynn - Head of Business
12 October 2024
Work carried out straight away
12 October 2024
As above
11 October 2024
Advised in advance of work that needed to be done
11 October 2024
All issues resolved. Courtesy car resourced.
10 October 2024
Vehicle taken at a time that suited me Work done on time and to a very high standard car washed and cleaned before it was left back
Response from JKC
Delighted to hear the team delivered a premium, 5 Star experience! Niall MacFlynn - Head of Business
10 October 2024
Everyone was exceptional, especially June who welcomed me and couldn't do enough
Response from JKC
Pleased to hear June and the team looked after you well! Niall MacFlynn - Head of Business
09 October 2024
Staff at JKC addressed the issues identified quickly and efficiently. Communication was prompt and clear and the issues were resolved.
09 October 2024
Made to feel very welcome by Joan, who had an excellent coffee for me in the morning, thanks Joan.
08 October 2024
As I said before good custom
Response from JKC
Thank you! Niall MacFlynn - Head of Business
08 October 2024
All the team were excellent as was the work
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
08 October 2024
JKC addressed an issue with the car that another VMW dealership had been unable to address. I must single out Gary Jackson on this regard for his outstanding effort regarding this matter.
Response from JKC
Delighted to hear that Gary went the extra mile to ensure your issue was 100% resolved. Welcome to JKC! Niall MacFlynn - Head of Business
08 October 2024
yes very happy, quick service.
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
08 October 2024
Very happy with the service I received at JKC.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
08 October 2024
Clarity and costs agreed after initial inspection
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
08 October 2024
As always Gary and the team go above and beyond
Response from JKC
You can always be assured of the very best in customer care when Gary and his team are involved...thank you! Niall MacFlynn - Head of Business
07 October 2024
I couldn't ask for more
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
06 October 2024
Very satisfied.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
06 October 2024
Helpful an friendly
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
06 October 2024
A lot of attention , with little substance
Response from JKC
Apologies for the issue with your key battery - and thank you for taking a call from our Aftersales Manager to discuss your feedback. Niall MacFlynn - Head of Business
05 October 2024
JKC always delivers a great service.
Response from JKC
That's very kind...thank you! Niall MacFlynn - Head of Business
04 October 2024
Excellent communication and professional
Response from JKC
Thank you for your positive feedback! Niall MacFlynn - Head of Business
02 October 2024
Excellent communications from JKC and collection/pick up service offered made life easier. Staff friendly and well informed.
Response from JKC
Pleased to hear the team provided a slick and efficient service! Niall MacFlynn - Head of Business
02 October 2024
The customer service was excellent.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
02 October 2024
June at reception was vey welcoming and helpful. Indeed the whole experience at JKC was professional and efficient. The video was well done and the car was presented washed at the end of the service.
Response from JKC
Thank you for your kind & positive feedback. Delighted to hear June and the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
01 October 2024
Treated well and made welcome and nothing was a problem
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
30 September 2024
JKC has won awards for its outstanding customer service and it's easy to see why. As a dealership it is exemplary.
Response from JKC
Your kind words are very much appreciated...thank you! Niall MacFlynn - Head of Business
30 September 2024
Easy and simple
Response from JKC
Thank you...exactly how it should be! Niall MacFlynn - Head of Business
30 September 2024
Very professional staff and kept me updated
Response from JKC
Thank you for your positive feedback. Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
29 September 2024
The of time you have to wait on your car to be serviced
29 September 2024
Great service from JKC, picked my car up and delivered back
Response from JKC
Thank you. Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
29 September 2024
Very happy with the service and help and even supplying me a curtesy car while mine was being fixed
Response from JKC
Pleased to hear you had a great experience and the team kept you mobile throughout! Niall MacFlynn - Head of Business
28 September 2024
Everything went on schedule
Response from JKC
That's great to hear...and exactly how it should be - thank you! Niall MacFlynn - Head of Business
28 September 2024
They truly put the customer first. A shining ambassador for BMW
Response from JKC
As a customer centric business, your comment is warmly received and very much appreciated...thank you! Niall MacFlynn - Head of Business
28 September 2024
JKC are always a pleasure to deal with
Response from JKC
That's very kind of you to say so...thank you! Niall MacFlynn - Head of Business
28 September 2024
Thoroughly satisfied thank you
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
27 September 2024
Everything ran smoothly with ever helpful and friendly staff.
Response from JKC
Thank you for your kind words. Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
27 September 2024
Was quick to be seen and I was able to leave the car overnight and collect the next day and they cleaned it as well as the service and sorted the recall couldn't be anymore happier
Response from JKC
Your kind & positive feedback is very much appreciated...welcome to JKC! Niall MacFlynn - Head of Business
25 September 2024
Excellent communications from dealer and very helpful arranged recall work to suit my schedule.
25 September 2024
Got my car back like new and the video of the checks being carried out, with advice on work needing done is excellent
Response from JKC
Delighted to hear you had a great experience...welcome to JKC! Niall MacFlynn - Head of Business
25 September 2024
Even though it was only a recall the staff treated me so well
Response from JKC
No matter what the reason is for your visit - you can always be assured of a 5 Star welcome at JKC! Niall MacFlynn - Head of Business
25 September 2024
Fantastic as usual.
Response from JKC
Really pleased to hear the team are "consistently" looking after you well! Niall MacFlynn - Head of Business
25 September 2024
Tha overall service experience was excellent. The communication was 1st class. I was kept informed by Stephen Hyndman whose customer service was excellent.
Response from JKC
Your kind & positive feedback is very much appreciated, especially in regard to Stephen who really knows how to deliver an excellent customer experience! Niall MacFlynn - Head of Business
25 September 2024
I've been having my car serviced at JKC for six years and never had a problem. The car is well out of warranty and I could get serviced elsewhere,but because the standard of service is so high I will continue to use JKC.
Response from JKC
Delighted to receive your positive feedback. Your continued loyalty to JKC is very much appreciated...thank you! Niall MacFlynn - Head of Business
24 September 2024
Friendly and well-informed
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
24 September 2024
Professional and efficient, excellent from start to finish
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
24 September 2024
Went above and beyond to get me sorted and back on the road quickly.
Response from JKC
At JKC, our wonderful staff will always go the extra mile to deliver an excellent customer experience, so it's great to read your comment! Niall MacFlynn - Head of Business
23 September 2024
As good as could be expected.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
23 September 2024
JKC are very on the ball. Attentive and assuring.
Response from JKC
Thank you! Delighted to hear the team looked after you so well. Niall MacFlynn - Head of Business
23 September 2024
Excellent in every aspect!
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
23 September 2024
All required service work carried out as planned.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
23 September 2024
All the staff I met were courteous friendly and helpful. Booking system worked well and they kept me up to date with when my car would be ready
Response from JKC
Great to hear the team delivered a premium experience! Niall MacFlynn - Head of Business
22 September 2024
First class service at JKC - staff very helpful with very good manners - cannot compliment them enough.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
22 September 2024
Very friendly and helpful staff
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
20 September 2024
Staff are very efficient and more than polite.
Response from JKC
That's very kind of you to say so...thank you! Niall MacFlynn - Head of Business
20 September 2024
Just bought a car
Response from JKC
Thank you for choosing JKC...happy motoring! Niall MacFlynn - Head of Business
08 December 2024
Excellent service especially how it was arranged by Cara for Danielle to do a handover with me and she was also so helpful.
Response from JKC
Great to hear both Cara & Danielle delivered a 5 Star experience. At JKC, our excellent people really do make the difference! Niall MacFlynn - Head of Business